ServiceNow Systems Specialist I — Hybrid ITSM & Automation

Select Medical; Mechanicsburg (Cumberland County); On-site; USD 65,000 - 90,000; Full time

Job summary

Select Medical is seeking a Systems Specialist I to support the ServiceNow platform on-site in Mechanicsburg, PA. You will contribute to delivering technical ServiceNow solutions, while applying ITIL principles and SDLC practices to evolve workflows with platform releases.

The role emphasizes production support, documentation, end-user training, and collaboration with IS teams to implement innovative automation and integrations within the ServiceNow ecosystem.

Qualifications

• 1+ years in a large IT organization, ITSM focus preferred.
• Experience in SDLC from analyst and developer perspectives.
• BS/BA in CS/IS or related IT discipline or comparable experience.
• Experience supporting production software solutions.

Responsibilities

• Design, develop and implement solutions focusing on out-of-the-box functionality.
• Provide production support and implement new solutions by understanding existing functionality and business goals.
• Align system with ServiceNow new functionality and best practices via research and documentation.
• Develop innovative solutions for process or platform automation.
• Develop integrations with new or existing enterprise platforms.
• Participate in ServiceNow maturity through Discovery, Mapping, Data Certification, CSDM and Integrations.
• Support internal/external audits and inspections.
• Communicate progress and risks transparently to stakeholders.
• Maintain technical documentation and follow ServiceNow best practices.
• Participate in testing and troubleshooting of existing systems.
• Demonstrate completed functionality and train end-users as appropriate.
• Communicate effectively with business stakeholders and IS teams.

Skills

Analytical skills

Problem-solving

Teamwork

Learning agility

Presentation skills

Communication

Education

Baccalaureate in CS/IT

Tools

TFS

Jira

ServiceNow

Job description

Select Medical is seeking a Systems Specialist I to support the ServiceNow platform on-site in Mechanicsburg, PA. You will contribute to delivering technical ServiceNow solutions, while applying ITIL principles and SDLC practices to evolve workflows with platform releases.

The role emphasizes production support, documentation, end-user training, and collaboration with IS teams to implement innovative automation and integrations within the ServiceNow ecosystem.