ServiceNow Systems Engineer, Senior

Booz Allen Hamilton; Tampa (FL); On-site; USD 62,000 - 141,000; Full time

Job summary

Booz Allen Hamilton is seeking a highly experienced ServiceNow Systems Engineer to design and optimize ServiceNow solutions for government missions. You will lead architecture, data migrations, and integrations with Splunk, AD, and security platforms, while maintaining compliance in air-gapped environments.

You will guide junior admins, participate in Agile ceremonies, and ensure alignment with DoD standards.

Qualifications

• Over 12 years in information technology field.
• ServiceNow administration, architecture, configuration, and troubleshooting.
• Experience with data migration, ETL, CMDB, and enterprise integrations.
• Experience securing service deployments in air-gapped federal environments.
• Ability to document requirements, support Agile processes, and mentor staff.
• Active TS/SCI clearance.
• HS diploma or GED completed.
• CCNP Certification held.
• DoD 8570 IAT III Certification present.
• DoD8140 Certification Work Role Code 451 at intermediate level or higher.

Responsibilities

• Create and maintain ServiceNow platform architecture and solutions.
• Support ServiceNow ITSM, ITOM, SecOps, and ITAM modules.
• Lead data migration and ETL across CMDB and related tables.
• Integrate ServiceNow with Splunk, Tanium, AD, MFA, and APIs.
• Configure RBAC, authentication, and system security per DoD best practices.
• Support on-prem and air-gapped deployments.
• Troubleshoot ServiceNow platform issues and provide user support.
• Collaborate with government stakeholders to define technical specs.
• Provide O&M support: patching, monitoring, performance metrics, optimization.
• Support best practices and Platform Change Configuration Board.
• Train and mentor junior admins; lead user training on ServiceNow.
• Participate in Agile ceremonies, reviews, and testing; stay current on updates.

Skills

ServiceNow admin & architecture

IT documentation

Agile processes

Mentoring

Data migration

ETL

CMDB

Enterprise integrations

Security in air-gapped environments

Education

HS diploma or GED

CCNP Certification

DoD 8570 IAT III Certification

DoD8140 Certification Work Role Code 451

Tools

JavaScript

HTML

CSS

AJAX

MariaDB

Splunk

Tanium

Active Directory

Job description

Join a culture of empowerment and connectivity.

Develop your craft

Learn the skills you need to accelerate your career.

Discover benefits that support your life and work.

Innovate with intention

Build mission-ready tech that protects the nation.

Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact for the DoW? You understand your customer’s environment and how to develop the right systems for their mission. Your ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer focused engineering solution.

As a systems engineer on our team, you have the chance to design ServiceNow systems.

What You'll Work On:

• Create and maintain ServiceNow platform architecture and technical solutions, system configurations, processes, and procedures.
• Support the implementation, configuration, and support of ServiceNow modules — including ITSM, ITOM, SecOps, and ITAM.
• Develop and execute data migration and ETL strategies, including data validation and transformation mapping, while enforcing data integrity across the CMDB and related tables.
• Integrate ServiceNow with enterprise technologies such as Splunk, Tanium, Active Directory, MFA, and authentication platforms, leveraging ServiceNow integration tools and APIs.
• Configure RBAC, secure authentication, user access, and system security in accordance with DOW best practices.
• Support deployments within secure and air-gapped federal environments, including on-prem ServiceNow instances.
• Troubleshoot and resolve issues related to the ServiceNow platform, providing timely support to end users.
• Collaborate and partner with government stakeholders and technical teams to define and document technical specifications and workflows.
• Provide Operations & Maintenance (O&M) support including patching, monitoring, performance-metrics analysis, and platform optimization and make recommendations for improvements.
• Support development and enforcement of ServiceNow best practices. Support the Platform Change Configuration Board
• Provide training and mentorship to junior administrators, team members, and support user training on ServiceNow functionality and best practices.
• Participate in Agile ceremonies, technical reviews, and testing, and stay current with ServiceNow updates, features, and industry trends, evaluating their potential impact on the organization

Join us. The world can’t wait.

You Have:

• 12+ years of experience in an Information Technology Field
• Experience providing ServiceNow administration, architecture, configuration, troubleshooting, and core module expertise
• Experience with ServiceNow data migration, ETL, CMDB, and enterprise integrations
• Experience supporting ServiceNow security and secure, air-gapped federal environments
• Ability to document requirements, support Agile processes, collaborate with stakeholders, and mentor staff
• TS/SCI clearance
• HS diploma or GED
• Cisco Certified Network Professional (CCNP) Certification
• DoD 8570 IAT III Certification
• DoD8140 Certification Work Role Code 451 at the Intermediate level or higher

Nice If You Have:

• 5+ years of experience as a ServiceNow Administrator, including successful implementations and management
• Experience with ServiceNow modules such as ITSM, ITOM, HAM, or SAM
• Experience with ServiceNow integration tools and APIs
• Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting
• Knowledge of database management and SQL, such as MariaDB
• Knowledge of ITIL processes and ServiceNow best practices
• Possession of excellent analytical, problem-solving, communication, and interpersonal skills
• ServiceNow Certified System Administrator (CSA) Certification or other related ServiceNow Certifications, such as Certified Implementation Specialist Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

ServiceNow Systems Engineer, Senior

The Opportunity:

Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact for the DoW? You understand your customer’s environment and how to develop the right systems for their mission. Your ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer focused engineering solution.

As a systems engineer on our team, you have the chance to design ServiceNow systems.

What You'll Work On:

• Create and maintain ServiceNow platform architecture and technical solutions, system configurations, processes, and procedures.

• Support the implementation, configuration, and support of ServiceNow modules — including ITSM, ITOM, SecOps, and ITAM.

• Develop and execute data migration and ETL strategies, including data validation and transformation mapping, while enforcing data integrity across the CMDB and related tables.

• Integrate ServiceNow with enterprise technologies such as Splunk, Tanium, Active Directory, MFA, and authentication platforms, leveraging ServiceNow integration tools and APIs.

• Configure RBAC, secure authentication, user access, and system security in accordance with DOW best practices.

• Support deployments within secure and air-gapped federal environments, including on-prem ServiceNow instances.

• Troubleshoot and resolve issues related to the ServiceNow platform, providing timely support to end users.

• Collaborate and partner with government stakeholders and technical teams to define and document technical specifications and workflows.

• Provide Operations & Maintenance (O&M) support including patching, monitoring, performance-metrics analysis, and platform optimization and make recommendations for improvements.

• Support development and enforcement of ServiceNow best practices. Support the Platform Change Configuration Board

• Provide training and mentorship to junior administrators, team members, and support user training on ServiceNow functionality and best practices.

• Participate in Agile ceremonies, technical reviews, and testing, and stay current with ServiceNow updates, features, and industry trends, evaluating their potential impact on the organization

Join us. The world can’t wait.

You Have:

• 12+ years of experience in an Information Technology Field
• Experience providing ServiceNow administration, architecture, configuration, troubleshooting, and core module expertise
• Experience with ServiceNow data migration, ETL, CMDB, and enterprise integrations
• Experience supporting ServiceNow security and secure, air-gapped federal environments

• Ability to document requirements, support Agile processes, collaborate with stakeholders, and mentor staff
• TS/SCI clearance
• HS diploma or GED
• Cisco Certified Network Professional (CCNP) Certification
• DoD 8570 IAT III Certification
• DoD8140 Certification Work Role Code 451 at the Intermediate level or higher

Nice If You Have:

• 5+ years of experience as a ServiceNow Administrator, including successful implementations and management
• Experience in ServiceNow scripting languages, such as JavaScript or GlideScript, and web technologies, such as HTML, CSS, or AJAX

• Experience with ServiceNow modules such as ITSM, ITOM, HAM, or SAM

• Experience with ServiceNow integration tools and APIs

• Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting

• Knowledge of database management and SQL, such as MariaDB

• Knowledge of ITIL processes and ServiceNow best practices
• Possession of excellent analytical, problem-solving, communication, and interpersonal skills
• ServiceNow Certified System Administrator (CSA) Certification or other related ServiceNow Certifications, such as Certified Implementation Specialist Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
• Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.