ServiceNow Systems Architect

CACI; Bethesda (MD); On-site; USD 159,480 - 265,800; Full time

Job summary

CAC I seeks a certified ServiceNow Architect to lead enterprise-wide design and integration, mentoring teams and driving digital transformation initiatives. This role collaborates with stakeholders to deliver scalable, high-quality technical solutions and set standards across architecture and development.

Strong focus on ITSM/ITOM/HRSD/CSM and API integrations is expected. The Senior-level position requires TS/SCI with Polygraph, a BA/BS, and extensive experience shaping enterprise service

Qualifications

• Ten years’ experience in data services, architecture and design.
• Extensive experience with ServiceNow modules and CMDB/CSDM.
• Strong API integration and agile delivery experience.
• Clear communication and leadership in enterprise settings.

Responsibilities

• Lead end-to-end architecture, design, and implementation of complex ServiceNow solutions.
• Evaluate architectural fit, integration complexity and ootb viability.
• Define feature priorities across Incident, Change, Asset Management.
• Coordinate with government and program leadership on enterprise service offerings.
• Establish development standards, code reviews and roadmap alignment.
• Drive long-term scalability and upgrade readiness.

Skills

ServiceNow Architecture

CMDB

CSDM

ITSM

ITOM

CSM

HRSD

APIs

Enterprise Architecture

Agile

Leadership

Communication

Education

BA/BS Degree

Tools

MS Word

MS PowerPoint

Job description

Job Title: ServiceNow Systems ArchitectJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *

CACI is seeking a certified, expert ServiceNow Architect to lead enterprise-wide design and integration. This strategic role involves collaborating with stakeholders to deliver scalable, high-quality technical solutions and mentoring teams to foster innovation and best practices.

We value self-initiated team members who strive to produce high quality work through collaboration with team members and customers while making a difference through individual contributions to ensure project success for our team and our customers. We are leading the charge for digital transformation in the intelligence community, so we are seeking team members who are optimistic about leveraging emergent technologies that are strategically aligned to best practices.

As part of CACI’s Intel Application Services, you will support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity.

Responsibilities:

• Lead end-to-end architecture, design, and implementation of complex ServiceNow solutions
• Serve as the technical lead, evaluating deep architectural fit, integration complexity, and whether "out-of-the-box" (OOTB) functionality meets requirements
• Identify "must-have" vs. "nice-to-have" features across core workflows (e.g., Incident, Change, Asset Management)
• Act as the liaison with government technical leaders, program leadership and other stakeholders to identify, evaluate and integrate with enterprise service offerings

• Develop and implement standards for the acquisition, use and maintenance of technology
• Deliver products in coordination with the agile project delivery teams and participate in briefings with program and government personnel as required
• Establish and enforce development standards, code reviews, and architectural principles to minimize technical debt and ensure upgrade-readiness
• Focus on long-term scalability and strategic roadmap alignment
• Compare the current state against the desired future state, assessing alternative requirements, determining whether excessive custom coding or third-party plugins to match ServiceNow’s breadth
• Architect integrations with third-party technologies and act as a subject matter expert (SME) on platform capabilities
• Lead in the creation of architectural blueprints and technical designs that leverage out-of-the-box ServiceNow capabilities while managing necessary customization

Qualifications:

Required:

• Minimum 10 years’ experience and demonstrated knowledge of developing and directing the design, architecture and implementation of data services that include COTS products, security identity and access management services
• Minimum 8 years’ experience developing System Architecture, Software Architecture and Enterprise Architecture diagrams and associated technical specifications
• Thorough experience with ServiceNow Configuration Management Database (CMDB)
• Detailed experience with ServiceNow Common Service Data Model (CSDM)
• Extensive experience designing/implementing ServiceNow solutions (e.g., ITSM, ITOM, HRSD, CSM)
• Strong understanding of ServiceNow integrations, APIs, and data modeling
• Experience working within an agile sprint development team environment using ServiceNow platform
• Experience establishing enterprise service offerings
• Ability to creatively collaborate with other program personnel to ensure a unified and well-executed goal
• Composure and ability to lead with confidence and calmness when faced with competing high-priority projects and difficult decisions and when delivering solutions
• Excellent written and verbal communications skills using MS Word and other tools
• Excellent presentation development and delivery skills using MS PowerPoint
• TS/SCI with Polygraph
• BA/BS Degree

Desired

• ITIL 4 Foundation Certification
• Certified System Administrator (CSA)
• Certified Technical Architect (CTA) or the Certified Master Architect (CMA)
• TOGAF Certifications
• Working knowledge of DoD Architecture V 2.0 Frameworks
• AWS Certified Solution Architect certification
• ServiceNow developer certification, preferably Certified System Administrator (CSA)

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

$120,800 - $265,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.