ServiceNow Systems Administrator (Systems Administrator 2)

Huntington Ingalls Industries; Newport News (VA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled ServiceNow Systems Administrator to join their dynamic IT team. This is a fantastic opportunity to develop and implement innovative applications and modules within the ServiceNow platform, ensuring best practices and coding standards are met. You will collaborate closely with business analysts and project managers, translating requirements into technical specifications. With a focus on enhancing system functionality and user experience, you will play a crucial role in driving the next evolution of national defense technology. If you are passionate about technology and looking for a fulfilling career, this role is perfect for you.

Benefits

Medical, Dental, and Vision Plans

Wellness Resources

Employee Assistance Programs

401(k) Savings Plan

Tuition Reimbursement

Paid Holidays

Paid Time Off

Employee Discounts

Qualifications

• 3+ years of experience in ServiceNow administration.
• Experience with SOAP and REST API development.
• Active participation in ServiceNow community.

Responsibilities

• Develop and implement scoped applications within ServiceNow.
• Customize existing ServiceNow applications and facilitate rollouts.
• Provide technical support and system maintenance.

Skills

ServiceNow Administration

SOAP API Development

REST API Development

Scripting

ITIL Foundations

Agile Methodologies

Communication Skills

Education

Bachelor's Degree in Related Field

Master's Degree in Related Field

High School Diploma with Relevant Experience

Tools

ServiceNow

Job description

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ServiceNow Systems Administrator (Systems Administrator 2)

Location: Newport News, VA, Remote, United States

Requisition Number:23061

Required Travel: 0 - 10%

Employment Type:Full Time/Salaried/Exempt

Anticipated Salary Range:$60,770.00-$90,000.00

Security Clearance:Ability to Obtain

Level of Experience:Mid

Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.

Come Join HII! Where Hard Stuff is Done Right!

Mission Technologies is seeking a skilled ServiceNow System Administrator, Level 2, to join our IT team.

Responsibilities: I want to and can do that!

• Develop and implement scoped applications and modules within the ServiceNow platform, adhering to best practices and coding standards. This includes creating and configuring tables, fields, forms, lists, and related UI elements.
• Customize existing ServiceNow applications (e.g., ITSM, CSM, ITOM) and facilitate the rollout of new applications and modules, including testing and deployment support.
• Collaborate with business analysts, project managers, and stakeholders to understand requirements and translate them into technical specifications.
• Actively participate in requirement gathering sessions and offer technical input.
• Write and maintain complex client-side and server-side scripts, including Business Rules, Script Includes, UI Actions, UI Policies, Client Scripts, UI Pages, and Scheduled Jobs using ServiceNow best practices.
• Contribute to the implementation and customization of ServiceNow ITSM modules (Incident, Problem, Change, Event, and Schedule Management). This includes configuring workflows, business rules and other orchestration tools to meet specific business needs.
• Provide technical support during the implementation and maintenance phases of ServiceNow applications, including troubleshooting and bug fixing.
• Be responsible for the configuration and administration of solutions within the ServiceNow environment
• Work with ITSM team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment
• Be the primary resource for ensuring system health
• Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies
• Configure, customize, script, and develop the ServiceNow platform
• Gather specifications from service owners, document requirements, and deliver product releases to meet business needs
• Build workflows from service owner requirements including requests, request items and tasks
• Design and build integrations and process automation using ServiceNow Orchestration
• Use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform
• Create views and reports as needed to illustrate service performance and demonstrate business value
• Perform regular system maintenance and patching as required.

Requirements: I have already done that or have it!

• 3 years relevant experience with Bachelors in related field; 1 year relevant experience with Masters in related field; or High School Diploma or equivalent and 7 years relevant experience.
• 2-3 years relevant ServiceNow Administrator experience
• US Citizenship and ability to be obtain a security clearance.
• Experience with SOAP and REST API development
• ITIL Foundations knowledge or certification is a plus
• Familiarity with Agile (Scrum) and Waterfall project management methodologies
• Advanced Scripting/ Reporting and other classes area highly recommended
• Ability to communicate to all levels of end users, IS and Management staff
• Active in the ServiceNow community, including having attended Knowledge events, user group meetings, and participating on discussions in the ServiceNow online forums

Physical Requirements

Adequate visual acuity and manual dexterity for meeting the requirements of the Systems Analyst discipline.

HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships.Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.

The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.

Why HII
We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.

Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.