ServiceNow Developer Administrator

Insight Global; Charlotte (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Insight Global in Charlotte, NC is seeking a ServiceNow Platform Administrator to maintain and optimize the ServiceNow environment in collaboration with product teams. You will provide hands-on technical expertise to resolve availability issues and participate in the full application lifecycle, from planning to deployment and decommission.

Ideal candidates bring 5+ years of ServiceNow administration, CSA certification, and experience in regulated environments with multiple environments.

Qualifications

• Minimum 5+ years of experience in ServiceNow administration and platform management.
• Active ServiceNow Certified System Administrator (CSA) certification required.
• Experience in regulated environments and multiple ServiceNow environments.

Responsibilities

• Maintain and support the ServiceNow platform in line with policies and standards.
• Respond to incidents for availability and functional issues; participate in on-call duties.
• Perform root cause analysis and drive permanent resolution for defects.
• Coordinate release activities and maintenance; develop automation scripts.
• Create documentation and support processes; manage tasks and SLAs.

Skills

ServiceNow Administration

CSA Certification

Platform Management

Incident Response

Windows MID Servers

Linux MID Servers

ServiceNow Integrations

Tools

ServiceNow

MID Servers

Job description

Job Description

Job Description

Position Summary

The ServiceNow Platform Administrator will play a role in maintaining the ServiceNow platform as defined by the Product teams. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement software (or hardware) changes. We participate in various phases of the application lifecycle including plan, server build and software installation, release implementation, continuous improvement, and decommission. At these early stages of our ServiceNow deployment, sharing knowledge and developing a documentation library as a team will be essential to our success.

Key responsibilities

Maintain and support the ServiceNow platform while adhering to bank policies and standards Manage ServiceNow code quality control processes and routines Respond to incidents for application availability issues as part of on-call duties Respond to incidents/pages for application functional issues or questions as part of daily duties Use your technical knowledge to triage service availability issues and restore service Research and resolve system defects, lead root cause analysis, and drive permanent resolution Ensure appropriate monitoring is in place and maintained to ensure application availability Participate in software release implementation meetings Participate in and coordinate maintenance activities Prepare and maintain application support/process documentation Develop management jobs, automation routines, or deployment scripts Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives Participates and helps with resource interviews and onboarding processes Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes

Skills and Requirements

Required Skills & Experience Minimum of 5+ years of experience a ServiceNow administration with emphasis on platform management. Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification. Proven experience as an administrator in highly regulated environments. Experience in maintaining multiple ServiceNow environments. Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle. Experience supporting ServiceNow integrations for security, risk, and compliance. Experience with ServiceNow instance cloning and management. Experience maintaining both Windows and Linux MID servers

Nice to Have Skills & Experience

Experience with xType for code deployment automation. Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards. Experience leveraging MID servers for integration and automation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work each day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].