ServiceNow System Administrator

Vista Global Solutions, LLC; Bethesda (MD); Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a ServiceNow Systems Administrator to support critical operations with a focus on enhancing platform reliability and performance. This role involves day-to-day administration, system configuration, and troubleshooting within the ServiceNow environment, ensuring compliance with organizational policies. The ideal candidate will have a strong background in managing ITSM modules and experience in enterprise-level environments. Join a dynamic team that values your expertise and offers a competitive benefits package, including medical, dental, and vision insurance, alongside generous paid time off.

Benefits

Paid Holidays

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Tuition Reimbursement

Discretionary Profit Sharing

Short and Long Term Disability

Company Paid Life Insurance

Qualifications

• 3-5 years of experience in ServiceNow system administration.
• Experience managing ITSM modules such as HAM, SAM, SecOps.

Responsibilities

• Perform day-to-day system administration duties on the ServiceNow platform.
• Monitor system performance and troubleshoot technical problems.

Skills

ServiceNow Administration

System Configuration

Troubleshooting

Digital Workflows

Change Management

Education

Bachelor's degree in Information Technology

Master's degree in related field

Tools

ServiceNow

Configuration Management Database (CMDB)

Job description

Vista Global Solutions, LLC (VGS) is seeking a ServiceNow Systems Administrator to support our ongoing mission with the Uniform Service University (USUHS).

What You'll Do:

• Perform the day-to-day system administration duties, system configuration, manage system access roles and governance, operation and maintenance of the ServiceNow platform.
• Routinely monitor health, usage, and analyze system performance, perform maintenance as per ServiceNow published schedules and take appropriate corrective actions to ensure platform reliability.
• Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignments, system enhancements, investigate, troubleshoot, and diagnose technical problems impacting the platform.
• Partner with business analysts, developers and stakeholders to create and deploy digital workflows, business rules and scripts in ServiceNow IT Service Management.
• Follow ServiceNow best practices for out of box configuration, customizations, approved integrations, and enhancements to sustain an enterprise level mission focused on the ServiceNow system.
• Perform system implementation and administration duties on the ServiceNow platform for multiple new modules and applications including Hardware Asset Management, Software Asset Management, Security Operations, ITOM, Service Portals, Dashboards, and others as needed.
• Provide implementation and maintenance services to comply with and enforce organizational operating procedures and policies.
• Perform ServiceNow upgrades, software updates, and overall compliance of the ServiceNow platform.
• Provide implementation of or integration into a Configuration Management Database (CMDB) to enhance Change Management and configuration control as well as conduct necessary ServiceNow technical and functional training.
• Work with internal technology teams to provide complete solutions to customer’s needs.

What You Bring:

• Must Have an Active Secret Clearance

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field (required); Master’s degree (preferred).
• Minimum of 3–5 years of experience in ServiceNow system administration and configuration.
• Demonstrated experience managing ServiceNow ITSM modules and other key modules such as HAM, SAM, SecOps, ITOM, Service Portals, and CMDB.
• Experience working in enterprise-level environments with formal change control and compliance processes.

Certifications

• Security+ (Required)
• ServiceNow Certified System Administrator (required)
• ServiceNow Certified Implementation Specialist – ITSM, HAM, SAM, SecOps, or ITOM (preferred)
• ITIL v4 Foundation Certification (preferred)

Location

Bethesda MD, Remote

Vista Global Solutions, LLC (VGS) offers a competitive benefits package to include paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

VGS is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638.