ServiceNow SPM BA: Drive Process Optimization

Vertiv; Westerville (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Vertiv is seeking a skilled ServiceNow Business Analyst to bridge business stakeholders and technical teams. You will analyze processes, gather requirements, and translate them into effective non-custom ServiceNow solutions. Focus areas include SPM and ITSM with potential ITOM/CSM/HRSD exposure.

You will collaborate across teams to design configurations, data mappings, and integrations, while creating user guides and training materials to support adoption and continuous improvement.

Qualifications

• 3–5 years of proven experience as a Business Analyst, with a focus on ServiceNow platform.
• Strong understanding of ServiceNow modules for SPM & ITSM; HRSD/ITOM/CSM familiarity is a plus.
• Experience with ServiceNow implementation methodologies and best practices.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Strong communication skills to convey complex concepts to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment; manage multiple tasks.

Responsibilities

• Requirements Gathering: Collaborate with business stakeholders to elicit, analyze, and document business requirements related to ServiceNow platform implementations and enhancements.
• Process Analysis: Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using ServiceNow capabilities.
• Solution Design: Translate business requirements into functional specifications and design ServiceNow solutions that align with business objectives.
• Configuration and Customization: Configure ServiceNow applications, forms, workflows, and integrations to meet business needs, adhering to best practices.
• Data Analysis: Analyze data requirements for ServiceNow implementations, including data migration, transformation, and integration with external systems.
• Training and Documentation: Provide training and support to end-users on ServiceNow functionality; create and maintain technical documentation.
• Continuous Improvement: Stay updated on ServiceNow updates and best practices; identify opportunities for process improvements.

Skills

ServiceNow

Business Analysis

Requirements Gathering

ITSM

Stakeholder Communication

Tools

ServiceNow

Workflow Design

Job description

Vertiv is seeking a skilled ServiceNow Business Analyst to bridge business stakeholders and technical teams. You will analyze processes, gather requirements, and translate them into effective non-custom ServiceNow solutions. Focus areas include SPM and ITSM with potential ITOM/CSM/HRSD exposure.

You will collaborate across teams to design configurations, data mappings, and integrations, while creating user guides and training materials to support adoption and continuous improvement.