ServiceNow Solutions Analyst III: Data-Driven Workflows

Aumni; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorganChase is seeking a Solutions Analyst III to translate business needs into technically feasible solutions within Infrastructure Platforms Workflow. You will elicit requirements, design solution options, and drive data-driven decisions with strong controls across product, business, and engineering teams.

You will produce artifacts, manage dependencies, validate AI-assisted analyses, and support UAT while upholding governance and data lineage standards.

Qualifications

• 3+ years of experience in solutions analysis or related field.
• Data analytics: extraction, modeling, interpretation to support decisions.
• Advanced data visualization with BI dashboards.
• Strong technical writing translating complex info into clear docs.
• Advanced data fluency with large diverse datasets.
• Experience building dashboards to track progress in Jira.
• Experience producing requirements artifacts for engineering delivery.
• Ability to manage scope, dependencies, and ambiguity with stakeholders.
• Experience using enterprise-authorized AI capabilities in analysis workflows.
• Ability to review and validate AI-assisted analyses and recommendations.

Responsibilities

• Elicit and document comprehensive business, functional, and data-flow requirements by engaging product owners, business stakeholders, and technical teams.
• Translate complex business requirements into well-structured solution options (process, data, and technical approaches).
• Uses enterprise-authorized AI capabilities to accelerate requirements synthesis and architecture documentation.
• Produce clear artifacts (user stories, acceptance criteria, process maps, data lineage/flows) for build and test execution.
• Partner with engineering to align requirements to platform standards and target-state designs.
• Conduct in-depth data analysis to identify trends, gaps, and opportunities for initiatives.
• Support delivery by managing dependencies, scope, and ambiguities.
• Collaborate to define governance and documentation standards across tech and business.
• Coordinate UAT planning and defect triage; manage test scenarios.
• Backlog management to balance demand and capacity.

Skills

Data analytics

BI dashboards

Technical writing

Data fluency

Stakeholder collaboration

Requirements artifacts

Tools

Jira

ServiceNow

Job description

JPMorganChase is seeking a Solutions Analyst III to translate business needs into technically feasible solutions within Infrastructure Platforms Workflow. You will elicit requirements, design solution options, and drive data-driven decisions with strong controls across product, business, and engineering teams.

You will produce artifacts, manage dependencies, validate AI-assisted analyses, and support UAT while upholding governance and data lineage standards.