ServiceNow HRSD Business Process Consultant

NewRocket; Vista (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

NewRocket in Vista, California seeks a Business Process Consultant – HRSD to lead a team of Senior Business Analysts. The role involves facilitating workshops, defining business process requirements, and collaborating on enterprise-level projects. The ideal candidate has at least five years of experience as a technical consultant, a strong grasp of HR programs, and exceptional communication skills. The position promotes a diverse and inclusive workplace, with opportunities for professional growth.

Qualifications

• Minimum of five years of experience in a client-facing role.
• Strong knowledge of HRSD suite of products.
• Ability to lead teams across multiple time zones.
• Experience facilitating executive-level workshops.

Responsibilities

• Facilitate executive-level workshops to align business requirements.
• Manage customer outcomes on complex enterprise projects.
• Define customer needs and develop strategic plans for efficiency.
• Collaborate with Solution Architects to create project plans.

Skills

Client-facing technical consulting

Experience with HR programs

Business process architecture principles

Interpersonal skills

Communication skills

Risk assessment

Coaching and mentoring

Problem-solving

Matrix organization experience

Relationship management

Education

BSC in CS, IT or similar technical discipline

ServiceNow HRSD Certification

Job description

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission is to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond. Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they’re the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it’s not just about a job; it’s about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let’s create something extraordinary!

Your Career

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring for a Business Process Consultant – HRSD within our Service Delivery organization. The Business Process Consultant is responsible for leading, coaching and mentoring a team of Senior Business Analysts to capture customers’ business processes and desired outcomes. The Business Process Architect will manage customer outcomes on a complex level, enterprise projects.

Your Impact

• Facilitate executive-level workshops, translating business requirements into prioritized outcomes
• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Lead customers in process definition and mapping
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Oversee the development of Senior Business Analysts
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization)
• Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
• Collaborate with the Practice Capability Lead to help develop and improve capability offerings
• Support PMs by assisting in the planning and management of implementation projects
• Develop and maintain delivery standards for ServiceNow solutions and the enabling technology

Your Experience

• Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
• Experience and well versed in HR programs and demonstrating value to an organization; in-depth functional expertise and leadership for our clients on the ServiceNow HRSD suite of products
• Strong knowledge of business process architecture principles for cloud-based platforms
• Strong interpersonal, organization, facilitation, and presentation skills
• Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
• Ability to assess and mitigate risk
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills: ability to simplify complex situations
• Comfortable working in a matrixed organization
• Strong relationship management skills with all levels
• Ability to lead a group of teams located across multiple time zones
• Comfortable working with ambiguity and change
• BSC in CS, IT or similar technical discipline or equivalent experience
• Experience facilitating executive-level workshops
• ServiceNow HRSD Certification

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [e-mail].