ServiceNow - Senior Manager

Deloitte France; Hartford (CT); On-site; USD 175,000 - 323,000; Full time

Job summary

Deloitte is seeking a Senior Manager to lead ServiceNow-based cyber risk programs within its Cyber Strategy & Transformation team. You will guide client teams in defining and executing Cyber Tech Risk programs, shaping strategy, optimizing operations, and delivering ServiceNow solutions that strengthen cyber risk posture.

Applicants should bring 10+ years in tech risk, advanced ServiceNow certifications, and a track record of leading complex implementations and global delivery.

Qualifications

• Bachelor-level degree in a relevant field.
• 10+ years of hands-on experience in Tech Risk technology solution design and architecture.
• Experience with IT Operations Management (ITOM) and IT Asset Management (ITAM).
• Strong expertise in IRM, SecOps, and third-party risk management (TPRM).
• Advanced ServiceNow certifications (e.g., CAD/CSA/CTA) and hands-on implementation experience.

Responsibilities

• Develop and lead strategies for integrated risk management (IRM), GRC, and SecOps using ServiceNow.
• Design and implement enterprise risk and compliance frameworks aligned with ISO 27001, NIST, COBIT, PCI, and HIPAA.
• Oversee delivery of ServiceNow-based cyber risk solutions ensuring alignment with client needs.
• Lead assessment, configuration, and deployment of ServiceNow IRM, GRC, and SecOps modules (ITSM, ITAM, CMDB).
• Drive continuous improvement by applying best practices and ServiceNow capabilities.
• Serve as trusted advisor to executives translating business needs into technical solutions.
• Contribute to practice development with go-to-market strategies and innovative ServiceNow-based solutions.

Skills

ServiceNow

Cybersecurity strategy

GRC

SecOps

IRM

Technical architecture

Team leadership

Travel readiness

Education

BA/BS in Computer Science or related field

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow IRM

ServiceNow GRC

CMDB

Automation workflows

ISO 27001

NIST

COBIT

Job description

ServiceNow Senior Manager

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

We are seeking a Senior Manager to join our team and play a pivotal role in advancing Deloitte's Cyber Strategy Technology Risk & Solution Management. In this role, you will leverage your expertise in cyber strategy, technology risk, and solution management to guide client teams in defining and executing their Cyber Tech Risk programs-shaping strategy, optimizing operations, and leading the selection, deployment, and ongoing management of technology solutions. As an internal solution architect, you will drive the definition, design, and implementation of innovative services that strengthen our clients' cyber risk posture and support their business objectives.

Recruiting for this role ends on 12/31/2026.

Key Responsibilities:

• Develop and execute strategies for integrated risk management (IRM), governance, risk, and compliance (GRC), and Security Operations (SecOps) leveraging the ServiceNow platform.

• Design and implement enterprise risk and compliance frameworks aligned with industry standards (e.g., ISO 27001, NIST, COBIT, PCI, HIPAA) using ServiceNow GRC and SecOps modules.

• Oversee the delivery of ServiceNow-based cyber risk solutions, ensuring alignment with best practices and evolving client needs.

• Lead the assessment, configuration, and deployment of ServiceNow IRM, GRC, and SecOps modules, including ITSM, ITAM, CMDB, and automation workflows.

• Drive continuous improvement by applying industry-leading practices and ServiceNow capabilities to enhance cyber risk management and service delivery.

• Serve as a trusted advisor to executive stakeholders, translating business requirements into effective ServiceNow technical solutions.

• Contribute to practice development by creating go-to-market strategies and innovative ServiceNow-based solutions for client cyber risk challenges.

• Provide thought leadership on ServiceNow GRC and SecOps trends and evaluate emerging requirements and technologies.

• Lead and mentor global teams to ensure high-quality delivery of ServiceNow cyber risk management services.

  The Team:

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.

Qualifications:

Required:

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, Finance, Business or related field

• 10+ years of hands‑on experience on Tech Risk technology solution designs and architect, including but not limited to:

• IT Operations Management (ITOM)

• IT Asset Management (ITAM)

• Integrated Risk Management (IRM)

• Security Operations (SecOps)

• Third-Party Risk Management (TPRM)

• 10+ years of demonstrated deep technical expertise in ServiceNow, typically evidenced by advanced ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist, Certified Technical Architect, Certified Master Architect) and hands‑on experience designing, configuring, and integrating complex ServiceNow solutions.

• 10+ years of experience leading ServiceNow implementations including solution design and technical architecture

• Previous consulting or Big 4 experience

• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve

• Limited immigration sponsorship may be available

  Preferred:

• ServiceNow Certified Master Architect (CMA) / ServiceNow Certified Technical Architect (CTA)

• Proven experience with ServiceNow Security and GRC modules, with a strong understanding of platform capabilities and best practices.

• Exceptional documentation, presentation, and communication skills-both verbal and written-with the ability to collaborate effectively across geographically dispersed teams.

• Demonstrated adaptability in prioritizing and executing tasks, working closely with clients to identify and resolve key constraints, risks, and issues.

• Strong problem-solving, critical thinking, and logical structuring abilities.

• Hands‑on experience defining epics and user stories, creating UI mock‑ups, and a proactive, "roll‑up‑the‑sleeves" approach to driving results.

• Expertise in developing business and technical design specifications for ServiceNow platform implementations.

• Skilled at leading technical design meetings, reviewing proposed solutions with stakeholders, and ensuring alignment with client objectives.

#knowledgecyber2026

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $175,300- $322,900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.