Manager - ServiceNow

Deloitte France; Charlotte (NC); Remote; USD 135,000 - 265,000; Full time

Benefits offered by this job

Discretionary annual incentive

Job summary

Deloitte seeks a Cyber Manager - ServiceNow to lead end-to-end ServiceNow programs within the Cyber Strategy & Transformation team. You will drive governance, backlog and release planning across multiple tech streams, coordinating with architects, product owners, and vendor partners to ensure successful delivery and value realization.

The role emphasizes cross-functional leadership, stakeholder management, and the ability to manage complex multistream initiatives in a fast-paced environment.

Qualifications

• 6+ years managing ServiceNow programs or projects in a client-facing consulting or professional services role.
• 5+ years leading multi-workstream ServiceNow deliveries using Agile or hybrid methodologies.
• 3+ years managing program financials, executive reporting, and stakeholder management.

Responsibilities

• Lead end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition.
• Establish delivery governance and planning across multiple workstreams.
• Manage stakeholder engagement and executive communications with clear KPIs and adoption metrics.
• Coordinate cross-functional teams and vendors across onshore/offshore models.
• Oversee pre-sales through delivery handoff activities and transition-to-operations readiness.

Skills

ServiceNow

Project management

Agile

Stakeholder management

Leadership

Communication

Budget management

Education

Bachelor's degree

Master's degree (preferred)

Tools

ServiceNow

RSA Archer

Job description

Cyber Manager - ServiceNow

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 12/31/2026.

Work you'll do

As a Manager - ServiceNow on the Cyber Strategy & Transformation team, you will be responsible for:

• Leading end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition, including scope, schedule, budget, risks, assumptions, issues, dependencies, and quality management

• Standing up delivery governance and operating rhythms; driving backlog, sprint, and release planning across Integrated Risk Management, Security Operations, Information Technology Operations Management, Information Technology Asset Management, and Third-Party Risk Management workstreams in partnership with architects and product owners

• Managing stakeholder engagement and executive communications; facilitating decisions, change control, and status reporting with clear key performance indicators, value realization, and adoption metrics

• Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning resources and mitigating delivery risks, blockers, and interdependencies

• Overseeing pre-sales through delivery handoff activities, including scoping, estimates, staffing plans, delivery approaches, and transition-to-operations readiness

  A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to build and sustain professional relationships

• Ability to lead projects or workstreams

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor

• Ability to meet deadlines

• Ability to mentor and provide clear guidance to others

  The team

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with client strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. It includes design of the cyber organization, governance, and risk assessments.

Qualifications

Required

• Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration

• 6+ years managing ServiceNow programs or projects in a client-facing consulting or professional services role

• 5+ years leading multi-workstream ServiceNow deliveries using Agile or hybrid methodologies, including backlog, sprint, and release management

• 5+ years of experience demonstrated experience architecting solutions across multiple ServiceNow security and risk modules: IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM), Security Operations (SecOps) or Third-Party Risk Management (TPRM).

• 3+ years managing program financials, executive reporting, stakeholder management, and change control for ServiceNow programs

• 3+ years managing distributed delivery teams, including onshore and offshore resources, vendors, and client personnel, and 2+ full lifecycle ServiceNow implementations delivered from initiation through go-live and transition to operations

• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.

• Limited immigration sponsorship may be available.

Preferred:

• ServiceNow Certified Master Architect

• ServiceNow Certified Technical Architect

• Experience with ServiceNow Business Continuity Management or Privacy Management modules

• Experience with RSA Archer or other governance, risk, and compliance platforms, including migration or coexistence with ServiceNow

• Experience with Performance Analytics, Predictive Intelligence, Now Assist, or generative artificial intelligence capabilities

• Experience applying one or more of the following in platform design: National Institute of Standards and Technology Cybersecurity Framework, International Organization for Standardization 27001, Sarbanes-Oxley, General Data Protection Regulation, or Health Insurance Portability and Accountability Act

• Master's degree in Computer Science, Cyber Security, Information Security, Engineering, or Information Technology

#CyberServiceNow

For individuals assigned and/or hired to work in Remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.