ServiceNow Senior Architect

PETADATA; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

A technology-driven services firm is seeking an experienced ServiceNow Senior Architect to lead implementation in Austin, TX. The role requires 8+ years of ServiceNow expertise, exceptional stakeholder management, and a strong leadership presence. The ideal candidate will design scalable solutions, mentor teams, and ensure delivery excellence. This is a full-time, onsite position with a 6-month contract and potential for extension.

Qualifications

• 8+ years of ServiceNow experience, with at least 3+ years in an architect or lead role.
• Deep understanding of ServiceNow architecture and scripting.
• ServiceNow certifications preferred, including CSA and CIS.

Responsibilities

• Lead the ServiceNow architecture strategy and implementation.
• Collaborate with executives to understand business needs.
• Mentor junior architects and maintain documentation.

Skills

ServiceNow architecture

Stakeholder management

Technical leadership

Communication

Integration with API technologies

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

ServiceNow

REST and SOAP APIs

Job description

Job Title: ServiceNow Senior Architect

Company: PETADATA

Location: Onsite – Austin, TX

Job Type: 6-Month Contract (with potential for extension)

Work Schedule: Monday to Friday, Full-Time Onsite

Start Date: Immediate / As soon as possible

About PETADATA

PETADATA is a technology-driven services firm specializing in delivering scalable, enterprise-grade digital transformation solutions across industries. We partner with global enterprises to streamline IT operations, optimize business workflows, and maximize value from platform investments, such as ServiceNow.

Position Summary

Seeking a highly experienced ServiceNow Senior Architect to lead the architecture and design of enterprise ServiceNow solutions. This onsite opportunity in Austin, TX requires exceptional leadership, stakeholder management, and cross-functional collaboration skills—especially within financial domain environments. The ideal candidate will serve as a strategic advisor and technical lead, working closely with business stakeholders, executives, and technical teams to deliver scalable ServiceNow solutions aligned with organizational goals.

Key Responsibilities

• Lead the ServiceNow platform architecture strategy, planning, and implementation across the enterprise.
• Collaborate with financial business teams and C-level executives to understand business needs, gather requirements, and translate them into technical solutions.
• Design and architect robust and scalable ServiceNow solutions that align with financial industry best practices, compliance, and audit controls.
• Drive enterprise-wide ServiceNow initiatives, including ITSM, ITOM, ITBM, CMDB, GRC, and custom app development.
• Provide technical leadership in the design, development, and integration of ServiceNow with third-party systems.
• Define architectural standards, frameworks, and governance models.
• Perform impact analysis of new requirements and enhancements on existing systems.
• Oversee platform health, upgrades, security configurations, performance optimization, and version management.
• Collaborate with ServiceNow developers and implementation teams to ensure delivery excellence.
• Mentor junior architects and developers and promote ServiceNow best practices.
• Create and maintain architecture documentation, solution blueprints, and roadmaps.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related field.
• 8+ years of ServiceNow experience, with at least 3+ years in an Architect or Lead role.
• Strong expertise across ServiceNow modules, including ITSM, ITOM, CMDB, GRC, and Financial Services Operations (FSO), is a plus.
• Proven track record of architecting ServiceNow solutions in the financial or banking domain.
• Exceptional communication and stakeholder management skills—able to engage directly with business executives.
• Experience with integrations using REST, SOAP, MID Server, and other API technologies.
• Deep understanding of ServiceNow architecture, scripting (JavaScript), workflow customization, and UI policies.
• ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect preferred.
• Strong documentation skills and experience presenting technical concepts to non-technical audiences.

Preferred Skills

• Experience working with Agile/Scrum delivery models.
• Knowledge of security protocols and ServiceNow security models.
• Familiarity with DevOps and CI/CD pipelines in ServiceNow environments.
• Financial reporting, audit, and compliance knowledge relevant to ServiceNow implementations.

Work Environment

• This role is 100% onsite in Austin, TX, Monday to Friday.
• Must be available to attend in-person meetings and workshops with executives and key stakeholders.

Contract Duration

• 6 Months (Possibility of extension based on project needs and performance)

How To Apply

Interested candidates should submit their updated resume along with a brief cover letter highlighting relevant experience to [e-mail].

PETADATA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.