ServiceNow Senior Architect

PETADATA; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology services firm is seeking a ServiceNow Senior Architect to oversee the design and delivery of ServiceNow solutions tailored for the financial sector. This mid-senior level role requires extensive experience in architecting complex systems. As a key player, you will guide teams, manage stakeholders, and ensure alignment with business strategies. The position is full-time and 100% onsite in Austin, TX, with a contract duration of six months, offering competitive engagement opportunities.

Qualifications

• 8+ years of experience with ServiceNow, 3+ years in an Architect role.
• Strong expertise in ServiceNow modules like ITSM, ITOM.
• Proven track record in financial domain solutions.

Responsibilities

• Lead ServiceNow architecture strategy and implementation.
• Collaborate with executives to define business needs.
• Design scalable ServiceNow solutions for financial compliance.

Skills

ServiceNow modules expertise

Leadership

Stakeholder management

Collaboration

Communication

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

ServiceNow

REST APIs

SOAP APIs

Job description

Job Title: ServiceNow Senior Architect

Company: PETADATA

Location: Onsite – Austin, TX

Job Type: 6-Month Contract (with potential for extension)

Work Schedule: Monday to Friday, Full-Time Onsite

Start Date: Immediate / As soon as possible

About PETADATA: PETADATA is a technology-driven services firm specializing in delivering scalable, enterprise-grade digital transformation solutions across industries. We partner with global enterprises to streamline IT operations, optimize business workflows, and maximize value from platform investments, such as ServiceNow.

Position Summary

We are seeking a highly experienced ServiceNow Senior Architect to lead the architecture and design of enterprise ServiceNow solutions. This is an onsite opportunity in Austin, TX, and requires a candidate with exceptional leadership, stakeholder management, and cross-functional collaboration skills—especially within financial domain environments. The ideal candidate will serve as a strategic advisor and technical lead, working closely with business stakeholders, executives, and technical teams to deliver scalable ServiceNow solutions that align with organizational goals.

Key Responsibilities

• Lead the ServiceNow platform architecture strategy, planning, and implementation across the enterprise.
• Collaborate with financial business teams and C-level executives to understand business needs, gather requirements, and translate them into technical solutions.
• Design and architect robust and scalable ServiceNow solutions that align with financial industry best practices, compliance, and audit controls.
• Drive enterprise-wide ServiceNow initiatives, including ITSM, ITOM, ITBM, CMDB, GRC, and custom app development.
• Provide technical leadership in the design, development, and integration of ServiceNow with third-party systems.
• Define architectural standards, frameworks, and governance models.
• Perform impact analysis of new requirements and enhancements on existing systems.
• Oversee platform health, upgrades, security configurations, performance optimization, and version management.
• Collaborate with ServiceNow developers and implementation teams to ensure delivery excellence.
• Mentor junior architects and developers and promote ServiceNow best practices.
• Create and maintain architecture documentation, solution blueprints, and roadmaps.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related field.
• 8+ years of ServiceNow experience, with at least 3+ years in an Architect or Lead role.
• Strong expertise across ServiceNow modules, including ITSM, ITOM, CMDB, GRC, and Financial Services Operations (FSO), is a plus.
• Proven track record of architecting ServiceNow solutions in the financial or banking domain.
• Exceptional communication and stakeholder management skills—able to engage directly with business executives.
• Experience with integrations using REST, SOAP, MID Server, and other API technologies.
• Deep understanding of ServiceNow architecture, scripting (JavaScript), workflow customization, and UI policies.
• ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect preferred.
• Strong documentation skills and experience presenting technical concepts to non-technical audiences.

Preferred Skills

• Experience working with Agile/Scrum delivery models.
• Knowledge of security protocols and ServiceNow security models.
• Familiarity with DevOps and CI/CD pipelines in ServiceNow environments.
• Financial reporting, audit, and compliance knowledge relevant to ServiceNow implementations.

Work Environment

• This role is 100% onsite in Austin, TX, Monday to Friday.
• Must be available to attend in-person meetings and workshops with executives and key stakeholders.

Contract Duration

• 6 Months (Possibility of extension based on project needs and performance)

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter highlighting relevant experience to [e-mail]

Equal Opportunity Employer

PETADATA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Design, Art/Creative, and Information Technology

Industries

Technology, Information and Internet

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