ServiceNow SAM Analyst: Licensing Optimization & Compliance

Teledyne Technologies Incorporated; Huntsville (AL); On-site; USD 77,900 - 103,800; Full time

Job summary

Teledyne Technologies Incorporated seeks a Software Asset Management Analyst to manage software assets across their lifecycle using ServiceNow SAM, ensuring license compliance and cost optimization.

The role collaborates with IT, Procurement, Finance, Security, and Legal to improve asset data quality, control audit risk, and deliver dashboards and workflows that scale with the business.

Qualifications

• Bachelor’s degree in Information Systems, Business, or a related field.
• 3–5+ years in SAM/ITAM or related discipline.
• Hands-on with SAM/ITSM tooling; ServiceNow SAM experience preferred.
• Knowledge of major software licensing models (e.g., Microsoft, Oracle, IBM, Adobe, SAP).
• Experience with CMDB and ITSM processes.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Manage software asset inventory, entitlements, usage data and compliance activities using ServiceNow SAM Professional.
• Configure, maintain, and enhance the ServiceNow SAM platform, including software models, entitlements, and normalization processes.
• Implement and validate ServiceNow SAM configuration changes, upgrades/patches, and new features; build dashboards and automate SAM workflows where possible.
• Maintain data integrity across CMDB and asset repositories; validate and reconcile data from discovery tools, contracts, invoices, and vendor portals.
• Track software usage vs. entitlements; perform reconciliation and compliance reporting to identify and mitigate license risk.
• Support internal and external vendor audits; prepare audit evidence and maintain licensing documentation.
• Analyze usage and licensing data to identify cost optimization opportunities and support license utilization improvements.
• Support software request, approval, and fulfillment workflows.
• Integrate SAM with discovery and endpoint/asset sources; work with internal teams to communicate posture, savings, and risk.
• Assist with defining SAM governance, standards, and best practices; provide executive-level insights via reporting and dashboards.
• Partner with Procurement and Legal on software contracts, renewals, and licensing terms; support vendor negotiations with accurate usage insights.

Skills

SAM/ITAM experience

ServiceNow experience

Analytical skills

Communication skills

Education

Bachelor's degree

Tools

ServiceNow SAM

Job description

Teledyne Technologies Incorporated seeks a Software Asset Management Analyst to manage software assets across their lifecycle using ServiceNow SAM, ensuring license compliance and cost optimization.

The role collaborates with IT, Procurement, Finance, Security, and Legal to improve asset data quality, control audit risk, and deliver dashboards and workflows that scale with the business.