ServiceNow QA Tester

Quality Ai; United States; Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Diversity & inclusion

Internal rotation

Career progression

Tech academy

Referral bonuses

Competitive pay

Job summary

QualityAI is seeking a detail-oriented ServiceNow QA Tester to support testing initiatives within a growing ServiceNow environment. This role requires hands-on ServiceNow experience, strong manual testing skills, and the ability to work independently while collaborating with cross-functional teams.

Location: US remote (EST time zone). This position has strong growth potential into a QA Lead role and offers opportunities to influence quality delivery across projects.

Qualifications

• 3+ years of ServiceNow testing experience.
• 5+ years of manual QA testing experience.
• Strong understanding of QA methodologies and defect lifecycle.
• Ability to work independently and within a team environment.
• Strong communication and problem-solving skills.

Responsibilities

• Perform manual testing for ServiceNow applications and enhancements.
• Create and execute test cases and test plans.
• Identify, document, and track defects through resolution.
• Conduct functional, regression, smoke, and UAT testing.
• Collaborate with developers, analysts, and stakeholders to ensure quality delivery.
• Support ongoing QA process improvements.

Skills

ServiceNow testing

Manual QA testing

QA methodologies

Communication skills

Independent work

Tools

ServiceNow ITSM

Agile/Scrum

Job description

ServiceNow QA Tester

Date: 9 Nov 2026

Company: QualityAI

Country/Region: US

QualityAI is seeking a detail-oriented and self-driven ServiceNow QA Tester to support testing initiatives within a growing ServiceNow environment. This role requires strong manual testing expertise, hands-on ServiceNow experience, and the ability to work independently while collaborating with cross-functional teams. This position has strong growth potential into a QA Lead role.

Location: US remote (EST time zone)

Must-Have Qualifications

• 3+ years of ServiceNow testing experience

• 5+ years of manual QA testing experience

• Strong understanding of QA methodologies and defect lifecycle

• Ability to work independently and within a team environment

• Strong communication and problem-solving skills

Responsibilities

• Perform manual testing for ServiceNow applications and enhancements

• Create and execute test cases and test plans

• Identify, document, and track defects through resolution

• Conduct functional, regression, smoke, and UAT testing

• Collaborate with developers, analysts, and stakeholders to ensure quality delivery

• Support ongoing QA process improvements

Preferred

• Experience with ServiceNow ITSM modules

• Agile/Scrum experience

• Leadership potential or prior mentoring experience

Benefits:

Why QualityAI?
QualityAI is an AI-first quality engineering company helping enterprises deploy and scale complex systems with greater confidence. Operating across data, models, platforms, infrastructure, and operational environments, the company provides assurance and engineering expertise that helps organizations ensure systems perform reliably in real-world conditions.

Formerly Qualitest, QualityAI supports global enterprises across regulated and technology-driven industries, combining deep engineering heritage with AI-enabled delivery, operational assurance, and lifecycle expertise to help clients achieve certainty at go-live.

• Be a part of a company who strives to support for diversity and inclusion in the workplace - we are one, we are many at QualityAI. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences.
• Local and global opportunities - we offer you internal rotation and international mobility opportunities to grow your career.
• Clear view of your career and progression with the company - QualityAI is growing massively (since Jan 2021 - added more than 2000 engineers) and giving you the opportunity to grow with us.
• Never stop experimenting and learning with QualityAI Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more.
• Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn - tap your network for net-worth.
• A Competitive pay, the salary range for the role is $100,000 - $110,000.