ServiceNow QA Engineer — Automated Testing & UAT

Horizontal Talent; Minneapolis (MN); On-site; USD 42,705 - 88,166; Full time

Job summary

Horizontal Talent is seeking a Software Tester to support ServiceNow platform enhancements and the SNAP-E program in Minneapolis. You will perform hands-on testing, collaborate with cross-functional teams, and expand the use of automated testing to improve quality across enterprise ServiceNow solutions.

The role requires 5+ years of QA experience, 3+ years with ServiceNow ATF, and strong Agile working knowledge.

Qualifications

• 5+ years of QA or software testing experience.
• 3+ years testing ServiceNow applications and platform enhancements.
• Proven experience with ServiceNow ATF.
• Experience testing workflows, Catalog items, integrations, and platform customizations.
• Ability to create test strategies, test plans, test cases, and automated scripts.
• Strong understanding of Agile and Scrum.
• Excellent analytical, troubleshooting, and communication skills.

Responsibilities

• Develop and execute testing strategies, test plans, and test schedules for ServiceNow initiatives.
• Create, maintain, and run manual and automated test cases using ServiceNow ATF.
• Build reusable automated regression test suites to improve release readiness and testing efficiency.
• Perform functional, integration, regression, end-to-end, and release validation testing across ServiceNow applications.
• Support testing for workflows, Service Catalog items, integrations, platform enhancements, and customizations.
• Coordinate User Acceptance Testing (UAT) with business partners and help confirm requirements are met.
• Document, prioritize, and track defects through resolution in partnership with development teams.
• Collaborate with analysts, developers, architects, product owners, and project teams throughout the SDLC.
• Help establish testing standards, QA processes, and best practices across the platform.
• Support upgrade activities, production releases, deployment validation, and post-release checks.
• Prepare testing metrics, quality dashboards, status updates, and defect summaries for leadership.
• Continuously improve test coverage and automation to reduce risk and strengthen quality.

Skills

Quality assurance

Software testing

ServiceNow ATF

ServiceNow workflows

Test strategies & plans

Agile/Scrum

Analytical/problem-solving

Communication & collaboration

Tools

ServiceNow ATF

ServiceNow

Job description

Horizontal Talent is seeking a Software Tester to support ServiceNow platform enhancements and the SNAP-E program in Minneapolis. You will perform hands-on testing, collaborate with cross-functional teams, and expand the use of automated testing to improve quality across enterprise ServiceNow solutions.

The role requires 5+ years of QA experience, 3+ years with ServiceNow ATF, and strong Agile working knowledge.