ServiceNow Program Lead — Enterprise IT Delivery

Cloud Analytics Technologies, LLC; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Cloud Analytics Technologies, LLC is seeking an experienced IT Project Manager to lead the end-to-end implementation of multiple ServiceNow modules within our Service Delivery organization. You will coordinate with implementation partners, vendors, and cross-functional teams to ensure successful delivery from requirements through deployment and support.

The ideal candidate has a track record of leading ServiceNow implementations, managing third-party vendors, and driving enterprise technology

Qualifications

• Proven experience managing enterprise technology implementations.
• Experience managing third-party implementation vendors and system integrators.
• Experience delivering projects using Agile, Waterfall, or Hybrid methodologies.
• Strong stakeholder management and executive communication skills.
• Experience with project management tools such as MS Project, Jira, ServiceNow, AzureDevOps, or similar platforms.

Responsibilities

• Lead the implementation of ServiceNow modules (Business Continuity, AI Control Tower, Vulnerability Management).
• Manage the full project lifecycle: planning, requirements, solution design coordination, configuration oversight, integrations, testing, UAT, go-live, and hypercare.
• Oversee vendors and third-party partners to meet scope, schedule, budget, and quality objectives.
• Establish governance, reporting, risk management, and stakeholder communication plans.
• Coordinate cross-functional teams across IT, Security, Infrastructure, and Business units.
• Facilitate project meetings, status reviews, executive updates, and steering committee discussions.
• Track risks, issues, dependencies, and mitigation plans.
• Ensure deliverables align with business requirements and organizational standards.
• Drive user adoption, change management, and stakeholder sign-off.

Skills

Vendor management

Agile/Waterfall/Hybrid

Stakeholder communication

Project management

ServiceNow implementations

Tools

MS Project

Jira

ServiceNow

Azure DevOps

Job description

Cloud Analytics Technologies, LLC is seeking an experienced IT Project Manager to lead the end-to-end implementation of multiple ServiceNow modules within our Service Delivery organization. You will coordinate with implementation partners, vendors, and cross-functional teams to ensure successful delivery from requirements through deployment and support.

The ideal candidate has a track record of leading ServiceNow implementations, managing third-party vendors, and driving enterprise technology