ServiceNow Production Support Manager

Comtech LLC; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

A woman-owned IT solutions business located in Chicago is seeking an Application Support Manager. In this role, you will oversee a team of production support analysts, manage the delivery of ongoing support services related to ServiceNow, and act as the key liaison between stakeholders. Ideal candidates will possess a bachelor's degree, at least 5 years of application support management experience, and proficiency in Microsoft tools. PMP certification is a must, and the role involves leading project scope and quality management while fostering relationships to generate revenue.

Qualifications

• 5+ years application support management experience.
• Proficient in Microsoft Project and Microsoft Office Tools (including PowerPoint and Access).
• Previous experience with ServiceNow programming, data management, or technical networking is required.

Responsibilities

• Oversee and manage a team of production support analysts.
• Act as liaison between users, project team(s), management, and vendors.
• Troubleshoot/problem solve production issues as they arise.

Skills

Leadership

Analytical skills

Organizational skills

Communication skills

Education

Bachelor’s degree in Information Science, Computer Science, Engineering or related degree

Tools

Microsoft Project

Microsoft Office Tools

Job description

A woman-owned IT solutions business located in Chicago is seeking an Application Support Manager. In this role, you will oversee a team of production support analysts, manage the delivery of ongoing support services related to ServiceNow, and act as the key liaison between stakeholders. Ideal candidates will possess a bachelor's degree, at least 5 years of application support management experience, and proficiency in Microsoft tools. PMP certification is a must, and the role involves leading project scope and quality management while fostering relationships to generate revenue.