ServiceNow Product Owner

CACI International; United States; Remote; USD 82,000 - 173,000; Full time

Job summary

An exciting opportunity awaits for a ServiceNow Product Owner to lead the strategic development and optimization of a cutting-edge platform. In this role, you'll collaborate with federal stakeholders, manage the product roadmap, and drive continuous improvements to maximize business value. This innovative firm values integrity and trust, offering a supportive environment for your career growth. Join a team dedicated to enhancing national safety through technology, where your contributions will make a significant impact on critical missions. If you're ready to take on this challenge, your potential is limitless!

Benefits

Comprehensive Healthcare

Wellness Programs

Retirement Plans

Education Support

Flexible Work Environment

Qualifications

• 8+ years of experience with ServiceNow, including implementation and administration.
• Proven experience as a Product Owner or Business Analyst in Agile environments.

Responsibilities

• Serve as the primary liaison between business stakeholders and the ServiceNow development team.
• Own the ServiceNow product roadmap and manage the backlog.

Skills

ServiceNow Implementation

Agile Methodologies

Stakeholder Management

Problem-Solving

Data-Driven Decision Making

Education

Bachelor's Degree in IT or related field

Tools

JIRA

Azure DevOps

Job description

ServiceNow Product Owner

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

Exciting opportunity for a ServiceNow Product Owner to lead the strategic direction, development, and optimization of our ServiceNow platform. The ideal candidate will collaborate with DHS federal stakeholders to define and prioritize requirements, develop and maintain the product roadmap, and drive continuous improvement to maximize business value.

Responsibilities:

1. Serve as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment on priorities and objectives.
2. Own the ServiceNow product roadmap, defining and prioritizing features, enhancements, and technical improvements.
3. Gather, analyze, and document business and technical requirements to translate them into user stories and acceptance criteria.
4. Collaborate with cross-functional teams to optimize ServiceNow solutions.
5. Manage and maintain the ServiceNow backlog, ensuring clear definition, prioritization, and refinement of work items.
6. Oversee the development lifecycle, from ideation through deployment, ensuring timely delivery of solutions.
7. Identify opportunities for process improvements and automation to enhance efficiency and user experience.
8. Ensure ServiceNow configurations align with best practices, compliance, and organizational policies.
9. Provide guidance and support to end-users to promote adoption and effective utilization of ServiceNow.
10. Monitor team and product performance, analyze key metrics, and drive continuous improvements based on data insights.

Qualifications:

Required:

• Ability to obtain DHS EOD clearance.
• Bachelor's degree in IT, Computer Science, Business, or related field.
• 8+ years of experience with ServiceNow, including implementation, administration, or development.
• Proven experience as a Product Owner or Business Analyst in Agile environments.
• Strong understanding of ServiceNow modules such as ITSM, ITOM, and SPM.
• Experience working with ServiceNow development teams, defining requirements, and delivering solutions.
• Ability to communicate technical concepts to non-technical stakeholders.
• Strong problem-solving skills and data-driven decision-making.

Desired:

• Experience integrating ServiceNow with other enterprise applications.
• Relevant certifications such as ServiceNow CSA, PMP.
• Experience with Agile frameworks (Scrum, SAFe) and tools (JIRA, Azure DevOps).
• Knowledge of ITIL best practices.
• Leadership, facilitation, and stakeholder management skills.
• Ability to adapt in a fast-paced environment.

What You Can Expect:

A culture of integrity. We prioritize character and innovation, ensuring a high-performing environment dedicated to our mission of national safety.

An environment of trust. We value each employee's contribution, offering flexibility, learning resources, and support for your ambitions.

A focus on continuous growth. We aim to advance critical missions, build on our success, and foster your career development.

Your potential is limitless. So is ours.

Learn more about CACI here.

Pay Range:

The salary range is $82,100 - $172,400, influenced by location, experience, skills, and certifications. We offer comprehensive benefits including healthcare, wellness, retirement, education, and time off. Learn more here.

This position can be located in multiple locations; the range reflects the national average.

Equal Opportunity Employer: CACI considers all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, veteran status, or other protected characteristics.