ServiceNow Product Consultant _ HR/Employee Workflow, Source to Pay

Tata Consultancy Services; Edison (NJ); On-site; USD 109,000 - 198,000; Full time

Job summary

A leading company is seeking a ServiceNow Product Consultant specializing in HR and Employee Workflow. The role involves leading consulting assignments, assessing implementations, and crafting solutions in ServiceNow's product suite. Ideal candidates have extensive experience in solution consulting and a strong understanding of HR operations.

Qualifications

• 10+ years of experience in Solution consulting/advisory & Architecture.
• Strong background in solution architecture and technical design.

Responsibilities

• Lead short term ServiceNow consulting/advisory assignments.
• Assess current ServiceNow implementations and recommend improvements.

Skills

Solution consulting

Architecture

Communication

Education

ServiceNow CSA

TOGAF

Tools

ServiceNow

Agile

Job description

ServiceNow Product Consultant _ HR/Employee Workflow, Source to Pay

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ServiceNow Product Consultant _ HR/Employee Workflow, Source to Pay

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• Lead short term ServiceNow consulting/advisory assignment in the customer environment to:
• Lead discovery effort to design an approach and roadmap for transforming employee experience and HR Operations using ServiceNow Employee and HR product suite
• Lead assessment of current ServiceNow Employee and HR product implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
• Lead discovery effort to design an approach and roadmap for transforming sourcing and procurement process using ServiceNow Finance & Supply Chain product suite
• Lead assessment of current ServiceNow sourcing and procurement process & tools implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
• As a solution consultant and architect, work as the lead Solution architect for new product implementation in ServiceNow Employee and HR product suite
• As a solution consultant and architect, work as the lead Solution architect for new product implementation in sourcing and procurement process as part of ServiceNow Finance & Supply Chain product suite
• Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an expert in the ServiceNow Employee and HR product suite and Finance & Supply Chain product suite.
• Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends.
• Other Responsibilities
• Stay current on competitive analysis and market differentiation (Ex: Battle Cards)
• Conduct research to identify topics that resonate with the Customers and thereby develop solutions.
• Create solution collaterals, collaborate with delivery to create case studies.
• Contribute with offering maturation and new offering ideas.
• Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.
• Represent TCS in partner events.
  
  

Role Description

• Lead short term ServiceNow consulting/advisory assignment in the customer environment to:
• Lead discovery effort to design an approach and roadmap for transforming employee experience and HR Operations using ServiceNow Employee and HR product suite
• Lead assessment of current ServiceNow Employee and HR product implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
• Lead discovery effort to design an approach and roadmap for transforming sourcing and procurement process using ServiceNow Finance & Supply Chain product suite
• Lead assessment of current ServiceNow sourcing and procurement process & tools implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
• As a solution consultant and architect, work as the lead Solution architect for new product implementation in ServiceNow Employee and HR product suite
• As a solution consultant and architect, work as the lead Solution architect for new product implementation in sourcing and procurement process as part of ServiceNow Finance & Supply Chain product suite
• Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an expert in the ServiceNow Employee and HR product suite and Finance & Supply Chain product suite.
• Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends.
• Other Responsibilities
• Stay current on competitive analysis and market differentiation (Ex: Battle Cards)
• Conduct research to identify topics that resonate with the Customers and thereby develop solutions.
• Create solution collaterals, collaborate with delivery to create case studies.
• Contribute with offering maturation and new offering ideas.
• Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.
• Represent TCS in partner events.
  
  

Pre-requisites

• 10+ years of experience in Solution consulting/advisory & Architecture and at least 5+ years of ServiceNow Product experience.
• Extensive experience with ServiceNow platform,
• In ServiceNow HRSD module and EC Pro - at least one design, architect and implementation of HRSD solutions including Employee Center Pro on ServiceNow
• In ServiceNow S2P at least one design, architect and implementation of S2P solutions on ServiceNow
• Strong background in solution architecture and technical design, with a focus on employee experience, HR Operations, Sourcing and Procurement Operations
• Strong understanding of HR domain knowledge and business processes and the ability to translate these into technical solutions. Strong understanding of Employee service portals and self-service technologies
• Prior experience of working on any one of the HCM platforms ex: Oracle HCM, Oracle Peoplesoft, Workday, SAP success factor, etc.
• Prior experience of working on any one of the Sourcing and procurement platforms, ex: Ariba, Coupa, etc.
• Ability to connect seamlessly with functional and technical customer SME’s
• Balanced knowledge of technology and domain
• Candidates with the following Certification & Credentials will be preferred
• ServiceNow CSA
• ServiceNow CIS – HRSD
• ServiceNow CIS – S2P
• TOGAF or equivalent architecture framework
• Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles
  
  

Soft Skills

• Technologist at heart and quick learner
• Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation.
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
• Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence. Open to travel.
• Self-starter, Team Player and motivated
  
  

Preference will be given to associates with

• Banking, Financial Services and/Insurance Background
• Strong experience with ServiceNow non-IT product portfolio
• Experience in Service Catalog rationalization catalog Items with workflows, business rules, UI Pages, UI actions,
• Experience working in Agile environment using SCRUM methodology.
• Good to have experience in ServiceNow UI Development: ServiceNow Service Portal/Employee Center Components like Branding, SP pages, UI pages, Widgets, along with UI technologies Angular JS (1.X) , Angular Provider, Angular Templates, Bootstrap 3 framework, CSS, HTML
  
  

Salary Range: $109,497-$197,750 a year

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  IT Services and IT Consulting

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