ServiceNow Principal Domain Architect - Remote

Sentara Health; United States; Remote; USD 106,000 - 177,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Tuition Assistance – $5,250/year

Student Debt Pay Down – $10,000

Life Insurance

Paid Time Off

Job summary

Sentara Health is seeking a ServiceNow Principal Domain Architect to lead enterprise architecture efforts for IT service management and platform strategy. The role focuses on domain and infrastructure architecture across ITSM, ITOM, AI insights, and data analytics, guiding standards and target-state guidance.

The position is fully remote within the United States, with 10–12 years in ServiceNow and 2–3 years at architect level, plus a preferred ServiceNow Architect Certification.

Qualifications

• 8+ years of relevant experience with a degree (Required).
• 10+ years of relevant experience without a degree (Required).
• ServiceNow Architect Certification preferred.

Responsibilities

• Managing large projects or processes with limited oversight.
• Coaching, reviewing, and delegating work to lower-level professionals.
• Problems faced are difficult and often complex.

Skills

ServiceNow

ITSM

ITOM

EA

Data analytics

AI insights

Education

Bachelor's degree

10+ years experience without a degree

Tools

ServiceNow Platform

Job description

City/State

Norfolk, VA

Work Shift

First (Days)

Overview:

Sentara is hiring a ServiceNow Principal Domain Architect!

This position is fully remote!

Overview

The domain architect proactively and holistically leads and supports EA activities that guide the development and management of domain and infrastructure solutions. These solutions enable the organization’s future‑state business capabilities and drive the organization’s targeted business outcomes. Technologies include data centers, infrastructure, cloud, mobile, AI, Internet of Things (IoT), blockchain, edge computing, and immersive experiences technologies.

Domain architects provide the leadership, facilitation, analysis, and design tasks required for the development of an enterprise’s technical and infrastructure architecture. Domain architects create deliverables that help develop target‑state guidance (standards, guidelines, individual parts, platforms, and configurations) for evolving the technical infrastructure across the enterprise, in order to enable business strategy and deliver targeted business outcomes. They enable and orchestrate the delivery of targeted business outcomes by facilitating and making technical decisions.

A Specialist Professional is a recognized subject matter expert in a job area, typically obtained through advanced education and work experience.

Responsibilities typical include

• Managing large projects or processes with limited oversight from the manager.
• Coaching, reviewing, and delegating work to lower‑level professionals.
• Problems faced are difficult and often complex.

Education

• 8+ years of relevant experience with a degree (Required)

or

• 10+ years of relevant experience without a degree (Required)

Certification/Licensure

• ServiceNow Architect Certification (Preferred)

Experience

• 10 to 12 years of ServiceNow experience over all ServiceNow experience (Required)
• Minimum 2 to 3 years of ServiceNow architect‑level experience (Required)
• ServiceNow experienced, certified Architect
• Strong familiarity with ServiceNow Suite (e.g., ITSM, SPM, FSM, ITOM, IRM, EA etc) and platform wide analytics, AI, reporting and Virtual Agent a plus.
• Proven ability to communicate effectively with both business and technical stakeholders.
• Demonstrable ability to work independently, with a focus on best practice architectural design and analytical problem‑solving and critical thinking.
• Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support.
• Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decision‑making.

We provide market‑competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $106,080.00 - $176,820.80. Additional compensation may be available for this role such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.