ServiceNow Presales Technical Architect

Mastek Ltd; Indiana (PA); On-site; USD 120,000 - 150,000; Full time

Job summary

Mastek Ltd is seeking a highly skilled ServiceNow Presales Technical Architect to lead presales engagements and drive innovative solutions. This role focuses on client interaction, technical presentations, and aligning business needs with ServiceNow capabilities.

The ideal candidate will have 8–15 years of IT experience, including over 5 years of ServiceNow expertise, and the ability to engage with clients to shape compelling proposals that drive successful outcomes.

Qualifications

• 8–15 years of IT experience with 5+ years in ServiceNow.
• Proven track record in presales, solutioning, or consulting roles.
• Experience working with global clients and complex enterprise environments.

Responsibilities

• Lead end-to-end presales solutioning for ServiceNow opportunities.
• Engage with clients to understand business challenges.
• Architect innovative solutions aligned with industry best practices.
• Collaborate with sales teams to shape deals and respond to RFPs.
• Design and deliver technical presentations and demos.

Skills

ServiceNow platform architecture

ITSM

ITOM

HRSD

CSM

SecOps

Integration patterns (REST, SOAP, APIs)

Solution consulting

Stakeholder management

Technical presentations

Education

Bachelor’s/Master’s degree in Engineering, Computer Science, or related field

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS)

ServiceNow Certified Technical Architect (CTA)

Job description

ServiceNow Presales Technical Architect

Role Overview

We are seeking a highly skilled ServiceNow Presales Technical Architect to drive solutioning, technical strategy, and customer engagement across ServiceNow opportunities. This role will act as a bridge between business needs and technical solutions, enabling high-quality proposals, demos, and client confidence.

Key Responsibilities

• Lead end-to-end presales solutioning for ServiceNow opportunities across modules such as ITSM, ITOM, HRSD, CSM, and SecOps
• Engage with clients to understand business challenges, define requirements, and propose scalable ServiceNow solutions
• Architect innovative, value-driven solutions aligned with industry best practices and ServiceNow capabilities
• Collaborate with sales teams to shape deals, respond to RFPs/RFIs, and build compelling proposals
• Design and deliver technical presentations, demos, and PoCs showcasing platform capabilities
• Provide effort estimation, solution sizing, and implementation roadmap
• Ensure alignment with enterprise architecture, security, and compliance standards
• Stay updated with ServiceNow product roadmap and emerging features

Technical Skills & Expertise

• Strong expertise in ServiceNow platform architecture and design
• Hands-on experience across key modules:
• ITSM (IT Service Management)
• ITOM (IT Operations Management)
• HRSD (HR Service Delivery)
• CSM (Customer Service Management)
• SecOps (Security Operations)
• Knowledge of integration patterns (REST, SOAP, APIs, MID Server)
• Familiarity with CMDB, Discovery, and Service Mapping
• Understanding of cloud ecosystems (Azure, AWS) and enterprise IT landscapes
• Strong experience in solution consulting and stakeholder management
• Ability to translate business requirements into technical architecture
• Expertise in proposal creation, value articulation, and ROI positioning
• Strong communication and storytelling skills for executive-level presentations

Qualifications

• Bachelor’s/Master’s degree in Engineering, Computer Science, or related field
• ServiceNow Certified System Administrator (CSA) – Mandatory
• ServiceNow Certified Implementation Specialist (CIS) – Preferred
• ServiceNow Certified Technical Architect (CTA) – Highly desirable

Experience

• 8–15 years of IT experience with 5+ years in ServiceNow
• Proven track record in presales, solutioning, or consulting roles
• Experience working with global clients and complex enterprise environments

Key Attributes

• Strategic thinker with strong problem-solving ability
• Customer-focused mindset with business outcome orientation
• Ability to work in a fast-paced, deal-driven environment
• Strong collaboration across sales, delivery, and product teams

Business Impact

• Drive higher win rates through compelling technical solutions
• Enable faster deal closure with strong presales engagement
• Position ServiceNow as a strategic transformation platform
• Support revenue growth and pipeline expansion