ServiceNow/Power BI Automation Engineer

Infosys; Tempe (AZ); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Long-term/Short-term Disability

401(k) plan

Paid holidays

Job summary

Infosys is hiring for an Infrastructure Consultant 2 in Tempe to drive IT infrastructure analytics and automation across banking and financial services. You will develop ServiceNow reports, Power BI dashboards, and KPI reporting while improving system performance and security.

You will collaborate with onsite and offshore teams, design scalable infra, and support deployments, testing, and capacity planning in a fast-paced, AI-assisted environment.

Qualifications

• Experience in ServiceNow reporting, dashboards and analytics.
• Design and build Power BI dashboards and executive reports.
• Create data models, KPIs, measures, scorecards, and visualizations.
• Identify opportunities for automation using APIs, scripting, workflows.
• Develop automated reporting solutions and data collection processes.
• Strong understanding of ServiceNow platform and reporting capabilities.
• Solid root cause analysis and problem-solving ability.

Responsibilities

• Collaborate to resolve incidents, perform root cause analyses and document findings with preventive recommendations.
• Evaluate client IT infrastructure, prepare assessment reports and support due diligence.
• Contribute to scalable, cost-effective IT infra designs and document deployments.
• Align release schedules and perform post-deployment testing; manage version control.
• Coordinate maintenance schedules, fixes, and upgrades for uninterrupted integration.
• Analyze performance data, coordinate insights on system behavior and capacity planning.
• Conduct security checks, drills, and compliance audits; implement security measures.
• Gather feedback to identify automation opportunities and optimize infrastructure processes.
• Liaise with onsite, offshore, and vendor teams to document project requirements.

Skills

ServiceNow Reporting & Analytics

Power BI Development

Data Analytics & KPI Reporting

Automation Development

Power Automate / PowerShell / Python

ServiceNow Experience

Troubleshooting Skills

Education

Bachelor’s degree or foreign equivalent

Tools

Omnissa Workspace ONE

Microsoft Intune

Apple macOS

Job description

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co‑ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

Your Contribution To The Team

• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross-functional teams

Required Skill And Experience

• Strong ServiceNow Reporting & Analytics:

Develop and maintain ServiceNow reports, dashboards, Performance Analytics, and data extracts.

• Power BI Development: Design and build Power BI dashboards and executive-level reports using ServiceNow and enterprise data sources.
• Data Analytics & KPI Reporting:

Create data models, KPIs, measures, scorecards, and visualizations.

• Provide insights into operational performance, compliance, service health, and engineering effectiveness.
• Automation Development:

Identify opportunities for automation using APIs, scripting, workflows, and reporting tools.

• Automated Reporting Solutions:

Automate recurring reports, data collection, validation, distribution, and notifications.

• Power Automate / PowerShell / Python:

Experience developing automated reporting and workflow solutions.

• ServiceNow Experience:

Strong understanding of ServiceNow platform and reporting capabilities.

• Troubleshooting Skills:

Strong root cause analysis and problem-solving approach.

Preferred Skill And Experience

• Omnissa Workspace ONE administration and support.
• Microsoft Intune device management experience.
• Apple MacOS Support:

Medium-level troubleshooting and engineering experience.

• System Monitoring & Compliance:

Monitor endpoint performance, compliance, logs, and alerts.

• Incident Management:

Analyze logs and collaborate with engineering teams to resolve issues.

• Security & Policy Enforcement:

Work with security teams to ensure endpoint protection and compliance.

• Change Management:

Experience with change management processes, tools, and implementations.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.