ServiceNow Platform Leader: Strategy, Delivery & Governance

Ford; Dearborn (MI); On-site; USD 130,000 - 190,000; Full time

Job summary

Ford's Enterprise Technology organization seeks an experienced EPEO Integration & Transformation Manager to guide ServiceNow strategy, governance, and platform planning. You will bridge application teams, platform teams, vendors, and leadership to align demand with business value and deliver prioritized initiatives.

The role emphasizes governance, risk management, and ongoing improvement of ServiceNow capabilities, including potential ITOM, CMDB, and security operations expansions.

Responsibilities

• Lead ServiceNow strategy, governance, and roadmap planning.
• Own intake, triage, prioritization, and distribution of ServiceNow platform demand.
• Coordinate executive-level governance routines and risk escalations.
• Direct planning, coordination, and execution for initiatives with program-management teams and vendors.
• Lead a team of three professionals and foster a high-performing, accountable environment.

Job description

Ford's Enterprise Technology organization seeks an experienced EPEO Integration & Transformation Manager to guide ServiceNow strategy, governance, and platform planning. You will bridge application teams, platform teams, vendors, and leadership to align demand with business value and deliver prioritized initiatives.

The role emphasizes governance, risk management, and ongoing improvement of ServiceNow capabilities, including potential ITOM, CMDB, and security operations expansions.