ServiceNow Platform Architect

ITCO Solutions, Inc.; Chattanooga (TN); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ITCO Solutions, Inc. seeks a ServiceNow Platform Architect to lead architecture, development, and governance of the ServiceNow environment in a hybrid Chattanooga setting.

The ideal candidate will design configurations, drive platform roadmaps, collaborate with stakeholders, and ensure security and compliance while delivering scalable, reusable components for enterprise operations. Responsibilities include mentoring teams, aligning IT and business goals, and delivering robust platform

Qualifications

• CTA certification required for practice leadership.
• Senior-level architecture and governance experience on a large ServiceNow deployment.
• Design and govern platform architectures and tooling standards.
• Lead infrastructure planning and platform roadmaps aligned with business strategy.
• Embed governance, security, compliance, and automation into self-service platforms.
• Increase reuse and self-service adoption to reduce delivery friction.
• Collaborate with enterprise/SRE/security/cloud teams to align with standards.
• Bachelor's degree in CS or MIS or equivalent.
• Advanced experience with ServiceNow implementations.

Responsibilities

• Architect, Administer, and Develop Applications for the ServiceNow platform.
• Lead design and development of configurations and customizations for platform administration.
• Provide technical and delivery leadership within project teams.
• Work closely with client stakeholders and senior technology leaders.

Skills

CTA certification

Senior architecture

Platform governance

Reusable components

Platform roadmaps

Security governance

Self-service enablement

Enterprise collaboration

ServiceNow expertise

Education

CS/MIS degree

Job description

Position Title: ServiceNow Platform Architect

Location: Chattanooga, TN - hybrid at the client site

Contract to hire- Duration: 11/1/26-4/30/27; then the client will hire directly

This position is located in Chattanooga, TN in a hybrid working environment.

Your future duties and responsibilities

Architect, Administer, and Develop Applications for the ServiceNow platform.

The ideal candidate will understand IT operations and software development principles. They will lead the necessary tasks to design and develop configurations and customizations for platform administration and component development. The successful candidate is able to work both independently and as a productive member of a project team, providing technical and delivery leadership. The position requires the candidate to work closely with key client stakeholders and senior technology leaders.

Required qualifications to be successful in this role

• ServiceNow Certified Technical Architect (CTA) certification


• Senior level architecture and governance experience on a large ServiceNow implementation.


• Develop and govern platform architectures and tooling standards, including reusable components and reference architectures.


• Lead strategic infrastructure planning and platform roadmaps that align with product and business strategy.


• Embed “protective” enablement (governance, security, compliance, and automation) into self service platform capabilities so teams can operate autonomously within safe guardrails.


• Reduce delivery friction by designing platforms that increase reuse and self service adoption


• Collaborate with enterprise architects, solution architects, SREs, security, data and cloud teams to manage interdependencies and ensure platform alignment with enterprise standards.


• Bachelor's degree in Computer Science, MIS or an equivalent field


• Advanced experience with ServiceNow implementations

Competencies :

• ServiceNow Administration


• ServiceNow Governance


• Strong communication, presentation, and writing skills


• ServiceNow Certified Master Architect (CMA) certification


• Deeper expertise desired in select ServiceNow modules: ITAM/ITOM, GRC, SPM, TPSM