ServiceNow Operations Lead: SLA-Driven Asset & Workflow

Goldbelt, Inc.; Alexandria (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Job summary

A technology management firm seeks a ServiceNow / System Operations Lead to oversee operational workflows and ensure compliance with service-level agreements. The ideal candidate will have over 5 years of experience in ServiceNow environments and a strong understanding of asset management processes. Responsibilities include managing ticket lifecycles, coordinating with teams for system updates, and driving continuous process improvement. Competitive salary and comprehensive benefits package offered.

Qualifications

• 5+ years of experience in ServiceNow environments for workflow execution and ticket management.
• Experience with SLA-driven operations and workflow governance.
• Understanding of data governance and asset management processes.

Responsibilities

• Configure and manage asset workflows and notification schedules.
• Monitor compliance with ticket lifecycle and SLAs.
• Provide guidance for ServiceNow workflow execution.
• Coordinate with OCIO ServiceNow team for system updates.
• Contribute to dashboard development and reporting.
• Identify workflow improvements and support process initiatives.

Skills

Asset modules and workflow execution

Excellent written and verbal communication

Highly organized with attention to detail

Tools

ServiceNow

Job description

A technology management firm seeks a ServiceNow / System Operations Lead to oversee operational workflows and ensure compliance with service-level agreements. The ideal candidate will have over 5 years of experience in ServiceNow environments and a strong understanding of asset management processes. Responsibilities include managing ticket lifecycles, coordinating with teams for system updates, and driving continuous process improvement. Competitive salary and comprehensive benefits package offered.