ServiceNow Manager - Manager - 00071021131

Cognizant; Charlotte (NC); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Charlotte, NC seeks an experienced ServiceNow Technical Lead to design, develop, and implement enterprise ServiceNow solutions across ITSM, ITOM, CMDB, Discovery, and Service Mapping. This hands-on role requires strong technical leadership and deep knowledge of the platform.

You will lead a team, guide integrations with Jira, SAP, and cloud tools, ensure data quality, and drive governance. Onsite five days a week with a focus on scalable, high-performance solutions.

Qualifications

• Strong hands-on experience with ServiceNow ITSM, ITOM, CMDB, Discovery, and Service Mapping.
• Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub, Business Rules, and Script Includes.
• Strong experience with REST/SOAP APIs, enterprise integrations, workflow automation, and ServiceNow platform development.
• Experience with additional ServiceNow modules such as CSM, SPM, SAM Pro, SecOps, FSM, or GRC.

Responsibilities

• Lead the design, development, and implementation of enterprise ServiceNow solutions across ITSM, ITOM, CMDB, Discovery, and Service Mapping.
• Provide hands-on technical leadership using JavaScript, Glide APIs, Flow Designer, Integration Hub, Business Rules, and Script Includes.
• Design and implement REST/SOAP integrations with Jira, SAP, cloud platforms, monitoring tools, and other enterprise applications.
• Drive CMDB governance, Discovery, Service Mapping, automation, and platform optimization to ensure scalability, performance, and data quality.
• Lead solution design, code reviews, troubleshooting, and development best practices while collaborating with architects, developers, and business stakeholders.

Skills

ServiceNow ITSM ITOM CMDB

Service Mapping

JavaScript

Glide APIs

Flow Designer

Integration Hub

REST/SOAP APIs

Jira

AWS

Code reviews

Tools

Jira

AWS

Job description

Role Summary:

We are seeking an experienced ServiceNow Technical Lead to lead the design, development, and implementation of enterprise ServiceNow solutions. This role requires strong hands‑on technical expertise and technical leadership across ITSM, ITOM, CMDB, Discovery, and Service Mapping.

In this role, you will:

• Lead the design, development, and implementation of enterprise ServiceNow solutions across ITSM, ITOM, CMDB, Discovery, and Service Mapping.
• Provide hands‑on technical leadership using JavaScript, Glide APIs, Flow Designer, Integration Hub, Business Rules, and Script Includes.
• Design and implement REST/SOAP integrations with Jira, SAP, cloud platforms, monitoring tools, and other enterprise applications.
• Drive CMDB governance, Discovery, Service Mapping, automation, and platform optimization to ensure scalability, performance, and data quality.
• Lead solution design, code reviews, troubleshooting, and development best practices while collaborating with architects, developers, and business stakeholders.

Work Model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Charlotte, NC.

What you need to have to be considered

• Strong hands‑on experience with ServiceNow ITSM, ITOM, CMDB, Discovery, and Service Mapping.
• Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub, Business Rules, and Script Includes.
• Strong experience with REST/SOAP APIs, enterprise integrations, workflow automation, and ServiceNow platform development.
• Experience with additional ServiceNow modules such as CSM, SPM, SAM Pro, SecOps, FSM, or GRC.
• Demonstrated ability to lead technical teams and enterprise ServiceNow implementations; knowledge of Agile, ITIL, Jira, and AWS is preferred.

Salary and Other Compensation:

Applications will be accepted until 10/27/2026.

The annual salary for this position is between $120,000 - $140,000, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.