ServiceNow Lead Engineer – Automation & Integrations Expert

Prodapt; Irving (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Prodapt, a leading ServiceNow-focused technology partner, is seeking a Lead Engineer with 9+ years of hands-on experience to join our growing team in Irving, TX. You will design, develop, and maintain scalable ServiceNow solutions spanning Order Management, Flow Designer, and integrations.

The role requires strong knowledge of REST/SOAP, MID Server, IntegrationHub, and Glide APIs, plus collaboration with cross-functional teams to deliver high-quality, secure implementations.

Qualifications

• 9+ years of ServiceNow development/engineering.
• Strong knowledge of ServiceNow fundamentals (tables, forms, rules, UI policies, ACLs).
• Hands-on Flow Designer experience for process automation.
• Practical experience with Order Management module—catalogs, order guides, fulfillment flows.
• Solid experience building integrations using REST, SOAP, MID Server, IntegrationHub.
• Proficiency in JavaScript and Glide APIs (GlideRecord, GlideAjax, GlideSystem).
• Experience with Import Sets, Transform Maps, Data Sources for data integration.
• Understanding of scoped apps development and app engine studio (preferred).
• Knowledge of ATF is a plus.
• Strong debugging and Agile/Scrum delivery skills.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications based on business requirements.
• Build and optimize flows using Flow Designer for automated processes.
• Configure and support Order Management catalogs, order forms, and fulfillment workflows.
• Develop integrations via REST/SOAP, MID Server, and IntegrationHub.
• Perform core admin tasks: users, roles, ACLs, business rules, client scripts, UI policies.
• Collaborate with stakeholders on design and architecture discussions.
• Write server- and client-side scripts (Glide, Script Includes).
• Support testing, UAT, and troubleshooting across environments.
• Follow best practices for scoped apps, update sets, and release management.
• Document technical designs, configurations, and integration specs.

Skills

ServiceNow

Flow Designer

Order Management

REST/SOAP Integrations

JavaScript

Glide APIs

Data Integration

Agile/Scrum

Education

Bachelors in CS/IT

Tools

IntegrationHub

MID Server

JIRA

Azure DevOps

Job description

Prodapt, a leading ServiceNow-focused technology partner, is seeking a Lead Engineer with 9+ years of hands-on experience to join our growing team in Irving, TX. You will design, develop, and maintain scalable ServiceNow solutions spanning Order Management, Flow Designer, and integrations.

The role requires strong knowledge of REST/SOAP, MID Server, IntegrationHub, and Glide APIs, plus collaboration with cross-functional teams to deliver high-quality, secure implementations.