ServiceNow Knowledge Engineer for ITSM & Documentation
Sapsf
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Job summary
Sapsf is seeking a documentation and knowledge transfer specialist to support runbooks, SOPs, training curricula, and knowledge-base articles. You will assist in transition and operations for managed services, ITSM processes (ServiceNow), and service desk workflows, ensuring business continuity documentation and SME engagement.
The role involves collaborating with stakeholders to translate technical concepts to business language and to maintain and improve documentation across platforms such as
Qualifications
- Documentation and knowledge transfer materials (runbooks, SOPs, knowledge bases) required.
- Support transition and operations for managed services.
- Translate technical concepts into business language and SME engagement.
Responsibilities
- Create and maintain runbooks, SOPs, and knowledge base articles.
- Support managed services transition and ITSM processes (ServiceNow).
- Collaborate with SMEs and stakeholders to ensure continuity documentation.
Skills
Tools
Job description
Sapsf is seeking a documentation and knowledge transfer specialist to support runbooks, SOPs, training curricula, and knowledge-base articles. You will assist in transition and operations for managed services, ITSM processes (ServiceNow), and service desk workflows, ensuring business continuity documentation and SME engagement.
The role involves collaborating with stakeholders to translate technical concepts to business language and to maintain and improve documentation across platforms such as
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