Engineer - Knowledge Mgmt, ServiceNow

Sapsf; United States; Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Sapsf is seeking a documentation and knowledge transfer specialist to support runbooks, SOPs, training curricula, and knowledge-base articles. You will assist in transition and operations for managed services, ITSM processes (ServiceNow), and service desk workflows, ensuring business continuity documentation and SME engagement.

The role involves collaborating with stakeholders to translate technical concepts to business language and to maintain and improve documentation across platforms such as

Formación

• Documentation and knowledge transfer materials (runbooks, SOPs, knowledge bases) required.
• Support transition and operations for managed services.
• Translate technical concepts into business language and SME engagement.

Responsabilidades

• Create and maintain runbooks, SOPs, and knowledge base articles.
• Support managed services transition and ITSM processes (ServiceNow).
• Collaborate with SMEs and stakeholders to ensure continuity documentation.

Conocimientos

Documentation

Knowledge transfer

Process mapping

Herramientas

ServiceNow

Aternity

Microsoft 365

SharePoint

Teams

Power Automate

Forms

Snagit

Descripción del empleo

Requisition ID181245-Posted10/16/2026

Documentation & knowledge transfer: runbooks, work instructions, SOPs, knowledge base articles, training curriculum, process mapping, technical-to-business translation Transition & operations: managed services transition, ITSM (ServiceNow), Service Desk operations, business continuity documentation, SME engagement Tools: ServiceNow, Aternity, Microsoft 365, SharePoint, Teams, Power Automate, Forms, Snagit,

Key Responsibilities

Documentation & knowledge transfer: runbooks, work instructions, SOPs, knowledge base articles, training curriculum, process mapping, technical-to-business translation Transition & operations: managed services transition, ITSM (ServiceNow), Service Desk operations, business continuity documentation, SME engagement Tools: ServiceNow, Aternity, Microsoft 365, SharePoint, Teams, Power Automate, Forms, Snagit,

Skill Requirements

Documentation & knowledge transfer: runbooks, work instructions, SOPs, knowledge base articles, training curriculum, process mapping, technical-to-business translation Transition & operations: managed services transition, ITSM (ServiceNow), Service Desk operations, business continuity documentation, SME engagement Tools: ServiceNow, Aternity, Microsoft 365, SharePoint, Teams, Power Automate, Forms, Snagit,