ServiceNow ITSM Engineer: Incident & Catalog Excellence

Rackner; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Rackner, Inc. is seeking a ServiceNow ITSM Administrator to configure and maintain ITSM capabilities, incident management, service requests, and daily operations. You will manage routing, SLAs, and catalog items, ensuring smooth service delivery.

Required CSA certification, at least 3 years of hands-on ITSM experience, and eligibility for a Tier 3 federal background check. Join a team focused on dependable government IT solutions.

Qualifications

• CSA certification required.
• At least 3 years of hands-on ServiceNow ITSM administration experience.
• Eligibility for a Tier 3 federal background investigation.

Responsibilities

• Configure and maintain ServiceNow ITSM capabilities supporting incident management, service requests, and daily service operations.
• Maintain incident and request routing, assignment rules, and SLA definitions, including pause handling and service-level tracking.
• Build and maintain service catalog items, provisioning workflows, and related operational dependency documentation.

Skills

ServiceNow ITSM administration

CSA certification

Federal background eligibility

Tools

ServiceNow

Job description

Rackner, Inc. is seeking a ServiceNow ITSM Administrator to configure and maintain ITSM capabilities, incident management, service requests, and daily operations. You will manage routing, SLAs, and catalog items, ensuring smooth service delivery.

Required CSA certification, at least 3 years of hands-on ITSM experience, and eligibility for a Tier 3 federal background check. Join a team focused on dependable government IT solutions.