Remote ServiceNow ITSM Engineer | Federal Health IT

Remote Genie; United States; Remote; USD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision, life, and dis

401(k) with company match

Paid time off and holidays

Professional development and certs

Home-office equipment & remote support

Wellness reimbursement

Weekly pay & team events

Zusammenfassung

Rackner is seeking a ServiceNow ITSM Engineer to configure, administer, and maintain ServiceNow ITSM capabilities in support of federal healthcare operations, focusing on incident management, service requests, and change coordination. The role requires CSA certification and at least 3 years of hands-on ITSM experience, eligibility for a Tier 3 background investigation, and willing travel for site go-lives.

You will collaborate with engineering and service-management teams to improve platform

Qualifikationen

• CSA certification is required.
• At least 3 years of hands-on ServiceNow ITSM administration experience.
• Eligibility for a Tier 3 federal background investigation.
• Willingness to travel occasionally for site go-lives and exercises.

Aufgaben

• Configure and maintain ServiceNow ITSM for incident management, service requests, and daily operations.
• Maintain incident routing, assignment rules, and SLA definitions, including pause handling and tracking.
• Build and maintain service catalog items, provisioning workflows, and related documentation.
• Implement approved platform changes and coordinate with release management teams.
• Investigate configuration issues and troubleshoot workflow to improve reliability.
• Support occasional site go-lives and on-site field-service configurations as needed.
• Prepare monthly SLA evidence extracts and supporting records for reporting.

Tools

ServiceNow CSA Certification

CIS‑ITSM Certification

Jobbeschreibung

Rackner is seeking a ServiceNow ITSM Engineer to configure, administer, and maintain ServiceNow ITSM capabilities in support of federal healthcare operations, focusing on incident management, service requests, and change coordination. The role requires CSA certification and at least 3 years of hands-on ITSM experience, eligibility for a Tier 3 background investigation, and willing travel for site go-lives.

You will collaborate with engineering and service-management teams to improve platform