ServiceNow Platform Lead

Infosys; Hartford (CT); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Long-term/Short-term Disability

401(k) plan and contributions

Paid holidays plus Paid Time Off

Job summary

Infosys is seeking a Package Project Lead 2 to drive ERP/ServiceNow platform modernization projects for enterprise clients in the United States. The role focuses on defining scope, organizing sprint plans, and coordinating with both technical teams and client stakeholders across ITSM, ITOM, HRSD modules.

Required are deep ServiceNow expertise, ITIL foundations, and leadership to manage delivery, budgets, and proposals while guiding offshore-onshore coordination and governance.

Qualifications

• Deep knowledge of ServiceNow platform architecture and functional knowledge including integrations and platform capabilities.

Responsibilities

• Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
• Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives
• Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes
• Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables
• Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency
• Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
• Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective

Skills

ServiceNow CSA

ServiceNow CIS

ServiceNow CTA

ITIL 4

ITSM

ITOM

HRSD

CMDB

ServiceNow Platform

Platform modernization

Education

Bachelor’s degree or foreign equivalent

Tools

ServiceNow Platform

Job description

Overview

The Infosys Cloud unit is dedicated to empowering enterprises with innovative cloud solutions that drive digital transformation and operational excellence. We specialize in leveraging advanced cloud technologies and AI-driven insights to create scalable, secure, and resilient infrastructures. Our solutions enable organizations to achieve agility, efficiency, and sustainable growth in a hyperconnected world. Join us to be part of a pioneering team at the forefront of cloud and AI innovation. You'll have the opportunity to work with cutting-edge technologies, collaborate with industry experts, and contribute to transformative projects that shape the future of business. We are committed to fostering a culture of continuous learning and growth, ensuring that our team members thrive in a dynamic and supportive environment. If you're passionate about cloud and AI, and eager to make a significant impact, the Infosys Cloud unit is the perfect place for you to grow and excel.

The Infosys Cloud unit is dedicated to empowering enterprises with innovative cloud solutions that drive digital transformation and operational excellence. We specialize in leveraging advanced cloud technologies and AI-driven insights to create scalable, secure, and resilient infrastructures. Our solutions enable organizations to achieve agility, efficiency, and sustainable growth in a hyperconnected world. Join us to be part of a pioneering team at the forefront of cloud and AI innovation. You'll have the opportunity to work with cutting-edge technologies, collaborate with industry experts, and contribute to transformative projects that shape the future of business. We are committed to fostering a culture of continuous learning and growth, ensuring that our team members thrive in a dynamic and supportive environment. If you're passionate about cloud and AI, and eager to make a significant impact, the Infosys Cloud unit is the perfect place for you to grow and excel.

In the assigned Job Role of Package Project Lead 2, your Area Of Responsibility will be as below:

• Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
• Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives
• Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes
• Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables
• Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency
• Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
• Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective

Your Contribution To The Team

• Demonstration of strategic mindset for delivering impactful, client-aligned projects
• Expertise in managing complex ERP projects, including scope definition, resource allocation, and progress monitoring
• Problem-solving expertise and ability to steer project economics and delivery
• Strong relationship with mid and senior level client stakeholders
• Strong leadership abilities to foster team performance and growth
• Commitment to cultivating a culture of learning and innovation

Required Skill And Experience

• Deep knowledge of ServiceNow platform architecture and functional knowledge including integrations and platform capabilities.
• Multi-module experience (ITSM, ITOM, SPM, HAM, HRSD, etc.)
• Experience in driving and presenting Platform modernization, AI/Now Assist, Value realization roadmap and strategy discussions on ServiceNow platform with clients
• Managed Services Delivery Leadership - Incident, problem, change, release governance, SLA/KPI management, Offshore-onshore coordination, Operational excellence mindset
• ServiceNow Technical Governance- Platform standards, Customization review boards, Upgrade readiness, technical debt management, Instance strategy

Preferred Skill And Experience

• ServiceNow Certified System Administrator (CSA) — required.
• ServiceNow Certified Implementation Specialist (CIS) in one or more relevant modules (ITSM, ITOM, CMDB, HRSD, etc.).
• ServiceNow Certified Technical Architect (CTA) — desirable.
• ITIL Foundation certification (ITIL 4 preferred).

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.