ServiceNow IT Asset Management Solutions Consultant

Cognizant; Dover (DE); On-site; USD 120,000 - 160,000; Full time

Job summary

Cognizant is seeking a Solutions Consultant – IT Asset Management to govern ServiceNow platform operations, optimize license entitlement, and drive governance across federal-aligned MSP environments.

You will work with internal teams and executives to translate contracts into actionable metrics, develop dashboards, and manage incidents with clear business impact. This remote US role offers flexibility and opportunities to influence commercial outcomes while maintaining strong governance.

Qualifications

• 13+ years of experience managing ServiceNow environments with strong exposure to license governance, contract compliance, stakeholder management, incident governance, and operational reporting.
• Strong understanding of commercial agreements, software licensing models, entitlement management, and managed services operations.
• Proven ability to present operational and compliance insights to executive stakeholders and clients, with strong customer-facing communication and relationship management skills.
• Experience driving cross-functional collaboration across delivery teams, vendors, customers, and leadership.
• Ability to balance operational governance, commercial objectives, and customer satisfaction in a fast-paced environment.

Responsibilities

• Manage and oversee ServiceNow platform operations from a business governance perspective, including license management, ticket oversight, escalation coordination, and vendor engagement with ServiceNow support teams.
• Lead license reconciliation, entitlement governance, and optimization across multiple environments to ensure contractual compliance and maximize commercial value, including reclamation of underutilized assets.
• Interpret customer contracts, purchase orders, and commercial agreements to define license entitlement models, consumption metrics, and compliance requirements.
• Provide governance and executive oversight during Major Incidents (P1/P2), driving cross-functional escalation management and communicating business impact, risk exposure, and resolution status to leadership and key stakeholders.
• Develop executive dashboards, compliance reports, and KPI scorecards, and establish Post-Incident Review processes to drive root cause accountability and continuous improvement.

Skills

License governance

ServiceNow

Stakeholder management

Incident governance

Operational reporting

Contract compliance

Cross-functional collaboration

Executive reporting

Customer communication

Job description

Cognizant is seeking a Solutions Consultant – IT Asset Management to govern ServiceNow platform operations, optimize license entitlement, and drive governance across federal-aligned MSP environments.

You will work with internal teams and executives to translate contracts into actionable metrics, develop dashboards, and manage incidents with clear business impact. This remote US role offers flexibility and opportunities to influence commercial outcomes while maintaining strong governance.