Remote IT Asset Management Solutions Consultant

Cognizant; Salem (OR); On-site; USD 140,000 - 190,000; Full time

Job summary

Cognizant is seeking a Solutions Consultant – IT Asset Management to govern ServiceNow platform operations, ensure license compliance, and drive incident and commercial governance across federal-aligned managed services environments.

You will be a valued member of the Global Commercial team and work collaboratively with internal delivery teams, ServiceNow and managed services vendors, and client and executive stakeholders.

Qualifications

• 13+ years of experience managing ServiceNow environments with strong exposure to license governance, contract compliance, stakeholder management, incident governance, and operational reporting.
• Strong understanding of commercial agreements, software licensing models, entitlement management, and managed services operations.
• Proven ability to present operational and compliance insights to executive stakeholders and clients, with strong customer-facing communication and relationship management skills.
• Experience driving cross-functional collaboration across delivery teams, vendors, customers, and leadership.
• Ability to balance operational governance, commercial objectives, and customer satisfaction in a fast-paced environment.

Responsibilities

• Manage and oversee ServiceNow platform operations from a business governance perspective, including license management, ticket oversight, escalation coordination, and vendor engagement with ServiceNow support teams.
• Lead license reconciliation, entitlement governance, and optimization across multiple environments to ensure contractual compliance and maximize commercial value, including reclamation of underutilized assets.
• Interpret customer contracts, purchase orders, and commercial agreements to define license entitlement models, consumption metrics, and compliance requirements.
• Provide governance and executive oversight during Major Incidents (P1/P2), driving cross-functional escalation management and communicating business impact, risk exposure, and resolution status to leadership and key stakeholders.
• Develop executive dashboards, compliance reports, and KPI scorecards, and establish Post-Incident Review processes to drive root cause accountability and continuous improvement.

Skills

ServiceNow

License governance

Stakeholder management

Incident governance

Operational reporting

Executive communication

Tools

ServiceNow

Job description

Cognizant is seeking a Solutions Consultant – IT Asset Management to govern ServiceNow platform operations, ensure license compliance, and drive incident and commercial governance across federal-aligned managed services environments.

You will be a valued member of the Global Commercial team and work collaboratively with internal delivery teams, ServiceNow and managed services vendors, and client and executive stakeholders.