ServiceNow IT Analyst & Process Owner (Hybrid)

Eaton; Galesburg (MI); Hybrid; USD 113,000 - 165,000; Full time

Job summary

Eaton is seeking an IT Specialist - Business Analyst to join our Information Technology team. The role can reside in any North American Eaton facility and offers a hybrid schedule with location options including Beachwood OH, Galesburg MI, Houston TX, and others.

The candidate will translate business needs into epics and user stories, support backlog prioritization, and collaborate with stakeholders to refine requirements and data needs for effective product roadmaps.

Qualifications

• Bachelor’s degree required.
• Minimum of five (5) years experience in business analysis.
• Minimum of three (3) years of experience working with ServiceNow.
• No relocation offered; within 50 miles of Beachwood OH, Galesburg MI, Houston TX, Menomonee Falls WI, Moon Township PA or Raleigh NC.

Responsibilities

• Understand business outcomes and articulate them to the IT team.
• Decompose epics into features and user stories for the backlog.
• Prioritize backlog items and assist in estimating epics and stories.
• Ensure ready definitions and acceptance criteria for user stories.
• Coordinate with stakeholders to define data requirements and processes.
• Act as liaison between business stakeholders and engineering teams.

Skills

Business analysis

Strong communication

Education

Bachelor’s degree

Tools

ServiceNow

Job description

Eaton is seeking an IT Specialist - Business Analyst to join our Information Technology team. The role can reside in any North American Eaton facility and offers a hybrid schedule with location options including Beachwood OH, Galesburg MI, Houston TX, and others.

The candidate will translate business needs into epics and user stories, support backlog prioritization, and collaborate with stakeholders to refine requirements and data needs for effective product roadmaps.