ServiceNow IRM Lead

NTT Data Americas, Inc.; Atlanta (GA); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending or health savings

AD&D Insurance

Employee assistance program

401k program

Job summary

NTT Data Americas, Inc. is seeking a Senior ServiceNow IRM Lead in Atlanta to design and implement enterprise-wide IRM capabilities. You will partner with risk, compliance, and engineering teams to deliver scalable ServiceNow solutions, focusing on risk, controls, assessments, and issue management.

You will lead a team of ServiceNow engineers, perform design reviews, and ensure alignment with platform best practices while coordinating deployment, testing, and post-production support.

Qualifications

• Minimum 8+ years of IT experience in enterprise applications, platform engineering, or tech consulting.

Responsibilities

• Lead design, configuration, development, and implementation of ServiceNow IRM capabilities (risk, controls, assessments, issues).
• Provide technical leadership to ServiceNow engineers; review designs and guide best practices.
• Collaborate with business and tech teams through requirements, testing, deployment, and support.

Skills

ServiceNow

IRM

GRC

Workflow automation

REST/SOAP integrations

Design reviews

Leadership/mentoring

Stakeholder communication

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

Flow Designer

Business Rules

Client Scripts

UI Policies

ACLs

Job description

Company Overview:

Req ID: 391302

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

NTT DATA's Client is currently seeking a Systems Integration Advisor to join their team in Atlanta, Georgia (US-GA), United States (US).

Job Description:

Job Description - ServiceNow IRM Lead

Integrated Risk Management (IRM) | Risk & Controls | ServiceNow Platform

Day to Day Job Duties: (what this person will do on a daily/weekly basis)

Work closely with business stakeholders, risk teams, control owners, compliance teams, and technology partners to understand business requirements and translate them into scalable ServiceNow IRM solutions.

Lead the design, configuration, development, and implementation of ServiceNow Integrated Risk Management (IRM) capabilities, with particular focus on Risk Management, Controls, Assessments, Issues, and related workflows.

Configure and extend out-of-the-box ServiceNow Risk and Controls solutions while minimizing unnecessary customization and aligning implementations to platform best practices.

Design data models, workflows, business rules, notifications, integrations, dashboards, reports, and user experiences required to support enterprise risk and control processes.

Provide technical leadership to ServiceNow engineers, perform design/code reviews, troubleshoot complex platform issues, and guide teams on maintainable implementation patterns.

Partner with business and technical teams through requirements, solution design, development, testing, deployment, production support, and continuous improvement activities.

Document solution designs, configuration decisions, operational procedures, and implementation standards, and communicate technical concepts clearly to both technical and non-technical stakeholders.

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

Minimum 8+ years of overall IT experience, including enterprise application implementation, platform engineering, or technology consulting experience.

Minimum 5+ years of hands-on ServiceNow platform experience involving configuration, development, workflow automation, integrations, administration, and production support.

Minimum 3+ years of hands-on experience implementing ServiceNow IRM / GRC capabilities in enterprise environments.

Minimum 3+ years of experience designing and implementing risk, control, assessment, issue-management, compliance, or related governance workflows within ServiceNow.

Minimum 2+ years of hands-on experience with ServiceNow out-of-the-box Risk and Controls capabilities, including configuration and extension of standard IRM data models and workflows.

Minimum 3+ years of experience working directly with business stakeholders to gather requirements, facilitate solution discussions, perform design reviews, and translate business needs into technical solutions.

Minimum 3+ years of experience with ServiceNow development/configuration concepts such as Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, notifications, reports, dashboards, and REST/SOAP integrations.

Minimum 2+ years of experience leading or mentoring ServiceNow engineers, reviewing technical designs, and establishing implementation standards and platform best practices.

Strong written and verbal communication skills with the ability to work effectively across business, risk, compliance, architecture, and engineering teams.

Mandatory Prerequisites

Active ServiceNow Certified System Administrator (CSA) certification. Candidate must be able to provide the registered email ID associated with ServiceNow certifications.

Candidate must be able to work from Client office three days per week.

Candidate should be available for an immediate start or the earliest possible joining date.

Certification Requirement / Flexibility

Active ServiceNow IRM certification is strongly preferred and should be treated as the target qualification for the role.

Strong hands-on IRM candidates may be considered even if the IRM certification is expired or not currently active, provided their implementation experience is strong and verifiable.

Candidates holding active CSA and Certified Application Developer (CAD) certifications with strong hands-on IRM experience may also be considered, provided they are willing to complete the applicable IRM certification after selection.

Degree

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent relevant work experience may be considered.

Nice to Have; (But not a must)

Experience implementing ServiceNow IRM in large, regulated enterprises, particularly banking, financial services, or other highly controlled environments.

Deep expertise in ServiceNow out-of-the-box Risk and Controls solutions and the ability to recommend configuration-first approaches before custom development.

Experience with Policy and Compliance Management, Audit Management, Vendor Risk / Third-Party Risk, Operational Risk, or Business Continuity capabilities within ServiceNow.

Experience integrating ServiceNow IRM with enterprise data sources, identity platforms, CMDB/CSDM, security tools, reporting platforms, or downstream governance systems.

ServiceNow Certified Application Developer (CAD) or additional ServiceNow implementation certifications.

#LI-North America

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [75 - 80 W2 range]. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

• participation in medical, dental, and vision insurance
• flexible spending or health savings account
• AD&D insurance
• employee assistance
• participation in a 401k program
• additional voluntary or legally-required benefits

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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