Serviceow IRM lead

JobDiva, Inc.; Atlanta (GA); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

401k

EAP

Job summary

NTT DATA in Atlanta seeks a ServiceNow IRM Lead to drive enterprise risk management capabilities, including risk, controls, assessments, issues, and related workflows.

The ideal candidate will have CSA certification and 3+ years of hands-on IRM experience, collaborating with business, risk, compliance, architecture, and engineering teams. 3 days per week office-based with strong communication skills.

Qualifications

• Active ServiceNow CSA certification.
• Bachelor’s degree or equivalent work experience.
• Strong experience with enterprise risk and compliance workflows.

Responsibilities

• Lead the design and implementation of ServiceNow IRM capabilities.
• Configure and extend IRM data models, workflows, and dashboards.
• Provide technical leadership and perform design reviews.
• Collaborate with stakeholders across business, risk, compliance, and IT.
• Document designs, decisions, and operational procedures.

Skills

Stakeholder collaboration

Risk & Controls

Requirements gathering

Solution design

Strong communications

Technical leadership

Education

Bachelor's degree in CS/IT/Engineering

Tools

ServiceNow

Flow Designer

REST/SOAP integrations

CMDB/CSDM integrations

Job description

Company Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

Job Description

Job Description - ServiceNow IRM Lead

Integrated Risk Management (IRM) | Risk & Controls | ServiceNow Platform

Location: Atlanta, Georgia (US-GA), United States.

Day to Day Job Duties

• Work closely with business stakeholders, risk teams, control owners, compliance teams, and technology partners to understand business requirements and translate them into scalable ServiceNow IRM solutions.


• Lead the design, configuration, development, and implementation of ServiceNow Integrated Risk Management (IRM) capabilities, with particular focus on Risk Management, Controls, Assessments, Issues, and related workflows.


• Configure and extend out-of-the-box ServiceNow Risk and Controls solutions while minimizing unnecessary customization and aligning implementations to platform best practices.


• Design data models, workflows, business rules, notifications, integrations, dashboards, reports, and user experiences required to support enterprise risk and control processes.


• Provide technical leadership to ServiceNow engineers, perform design/code reviews, troubleshoot complex platform issues, and guide teams on maintainable implementation patterns.


• Partner with business and technical teams through requirements, solution design, development, testing, deployment, production support, and continuous improvement activities.


• Document solution designs, configuration decisions, operational procedures, and implementation standards, and communicate technical concepts clearly to both technical and non-technical stakeholders.

Basic Qualifications

• Minimum 8+ years of overall IT experience, including enterprise application implementation, platform engineering, or technology consulting experience.


• Minimum 5+ years of hands‑on ServiceNow platform experience involving configuration, development, workflow automation, integrations, administration, and production support.


• Minimum 3+ years of hands‑on experience implementing ServiceNow IRM / GRC capabilities in enterprise environments.


• Minimum 3+ years of experience designing and implementing risk, control, assessment, issue‑management, compliance, or related governance workflows within ServiceNow.


• Minimum 2+ years of hands‑on experience with ServiceNow out‑of‑the‑box Risk and Controls capabilities, including configuration and extension of standard IRM data models and workflows.


• Minimum 3+ years of experience working directly with business stakeholders to gather requirements, facilitate solution discussions, perform design reviews, and translate business needs into technical solutions.


• Minimum 3+ years of experience with ServiceNow development/configuration concepts such as Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, notifications, reports, dashboards, and REST/SOAP integrations.


• Minimum 2+ years of experience leading or mentoring ServiceNow engineers, reviewing technical designs, and establishing implementation standards and platform best practices.


• Strong written and verbal communication skills with the ability to work effectively across business, risk, compliance, architecture, and engineering teams.

Mandatory Prerequisites

Active ServiceNow Certified System Administrator (CSA) certification. Candidate must be able to provide the registered email ID associated with ServiceNow certifications.

Candidate must be able to work from Client office three days per week.

Candidate should be available for an immediate start or the earliest possible joining date.

Certification Requirement / Flexibility

Active ServiceNow IRM certification is strongly preferred and should be treated as the target qualification for the role.

Strong hands‑on IRM candidates may be considered even if the IRM certification is expired or not currently active, provided their implementation experience is strong and verifiable.

Candidates holding active CSA and Certified Application Developer (CAD) certifications with strong hands‑on IRM experience may also be considered, provided they are willing to complete the applicable IRM certification after selection.

Degree

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent relevant work experience may be considered.

Nice to Have; (But not a must)

• Experience implementing ServiceNow IRM in large, regulated enterprises, particularly banking, financial services, or other highly controlled environments.


• Deep expertise in ServiceNow out‑of‑the‑box Risk and Controls solutions and the ability to recommend configuration‑first approaches before custom development.


• Experience with Policy and Compliance Management, Audit Management, Vendor Risk / Third‑Party Risk, Operational Risk, or Business Continuity capabilities within ServiceNow.


• Experience integrating ServiceNow IRM with enterprise data sources, identity platforms, CMDB/CSDM, security tools, reporting platforms, or downstream governance systems.


• ServiceNow Certified Application Developer (CAD) or additional ServiceNow implementation certifications.

Salary

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [75 - 80 W2 range]. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

Benefits

This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally‑required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Equal Opportunity

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.