ServiceNow Implementation Project Manager - Local Florida

InstantServe Healthcare; Tallahassee (FL); On-site; USD 90,000 - 110,000; Full time

Job summary

InstantServe Healthcare is seeking a seasoned ServiceNow Implementation Project Manager to lead a large-scale enterprise ServiceNow deployment for a state government department in Tallahassee, Florida. This onsite contract role requires deep ServiceNow expertise and seasoned IT project management.

You will develop integrated plans, coordinate cross‑functional teams, manage vendors, and report to executives with dashboards and status updates.

Qualifications

• 7+ years of enterprise IT project management experience.
• 5+ years managing ServiceNow implementation or platform expansion projects.
• Experience coordinating cross-functional technical and business teams.

Responsibilities

• Lead and manage the enterprise ServiceNow implementation from planning through go-live and post-implementation stabilization.
• Develop and maintain integrated project plans, schedules, milestones, dependencies, and resource plans.
• Coordinate activities across business and technical teams, including internal stakeholders, ServiceNow, vendors, and implementation partners.
• Facilitate project meetings, steering committees, and executive status reporting.
• Coordinate testing, training, deployment, and go-live readiness activities.

Skills

Project management

ServiceNow

Program management

Stakeholder management

Vendor coordination

Executive reporting

Education

Bachelor's degree in IT/Business/CS

Tools

MS Project

Jira

ServiceNow PPM/SPM

Job description

ServiceNow Implementation Project Manager

Location: Tallahassee, FL (Onsite)

Duration: 10+ Months - Possible extensions available

Pay Rate: $65–$70/hr on W2 | $75-80/hr on C2C

Role Overview

We are seeking a highly experienced ServiceNow Implementation Project Manager to lead a large-scale, enterprise ServiceNow implementation for a state government department. The ideal candidate will bring deep ServiceNow platform expertise, strong enterprise IT project management experience, and a proven track record of delivering complex, multi-workstream technology projects in a public sector environment.

This is an onsite, contract role based in Tallahassee, FL.

Key Responsibilities

• Lead and manage the enterprise ServiceNow implementation from planning through go-live and post-implementation stabilization.
• Develop and maintain integrated project plans, schedules, milestones, dependencies, and resource plans.
• Coordinate activities across business and technical teams, including internal stakeholders, ServiceNow, vendors, and implementation partners.
• Facilitate project meetings, steering committees, and executive status reporting.
• Manage project scope, risks, issues, assumptions, decisions, and change control processes.
• Support governance activities and executive decision-making, including dashboards and performance reporting.
• Coordinate testing, training, deployment, and go-live readiness activities.
• Monitor project performance and recommend corrective actions to keep the program on track.
• Ensure all deliverables meet quality expectations, business objectives, and departmental standards.
• Perform other related duties as required.

Required Qualifications

• 7+ years of enterprise information technology project management experience.
• 5+ years managing ServiceNow implementation or platform expansion projects.
• Proven experience managing complex, multi-workstream technology projects.
• Strong experience coordinating cross-functional technical and business teams.
• Demonstrated expertise managing project schedules, milestones, risks, issues, scope, communications, and executive reporting.
• Experience coordinating third-party vendors and implementation partners.
• Hands-on experience using Agile, Hybrid, or iterative project delivery methodologies.
• Excellent communication, stakeholder management, and facilitation skills.
• Bachelor’s degree in Information Technology, Business Administration, Project Management, Computer Science, or a related field (or equivalent professional experience).

Preferred Qualifications

• Experience implementing multiple ServiceNow products or modules (e.g., ITSM, CSM, HRSD, SPM, etc.).
• Experience supporting enterprise digital transformation initiatives.
• Background developing executive dashboards, governance processes, and project reporting.
• Experience leading organizational change management and user adoption activities.
• Prior experience working within a public sector or government environment.
• PMP certification.
• ServiceNow certification(s).
• Agile/Scrum certification (e.g., CSM, SAFe, PMI‑ACP).

Technical & Domain Skills

• ServiceNow platform (implementation, upgrades, integrations, module expansions)
• Project & program management tools (e.g., MS Project, Jira, ServiceNow PPM/SPM)
• Agile, Hybrid, and traditional waterfall methodologies
• Risk, issue, and dependency management
• Executive communication and governance reportingVendor and partner management
• Public sector/government IT project experience (strongly preferred)