ServiceNow Implementation BA — On-Site Lead, Requirements

Dexian; Tallahassee (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Dexian is seeking a Senior Business Analyst to lead elicitation, analyze enterprise processes, and produce detailed requirements for ServiceNow implementations in a Tallahassee, FL on-site setting.

You will facilitate workshops, maintain traceability, support testing and training, and collaborate with business and technical stakeholders to deliver measurable improvements within a contract through August 2027.

Qualifications

• Minimum five years of business analysis experience supporting enterprise technology implementations.
• Minimum three years supporting ServiceNow implementations or platform enhancements.
• Experience eliciting, documenting, validating, and managing business and functional requirements.
• Experience facilitating stakeholder workshops and requirements sessions.
• Experience documenting business processes, workflows, and functional specifications.
• Experience supporting solution validation and user acceptance testing.

Responsibilities

• Lead requirements elicitation and analysis activities.
• Facilitate meetings and workshops with business and technical stakeholders.
• Analyze current business processes and identify opportunities for improvement within approved project scope.
• Develop business, functional, and non-functional requirements.
• Prepare process flows, user stories, use cases, and supporting documentation.
• Coordinate business validation and requirements approvals.
• Support solution demonstrations and stakeholder reviews.
• Assist with system testing, user acceptance testing, defect tracking, and solution validation.
• Develop and maintain requirements traceability throughout implementation.
• Support communications, training, organizational adoption, and continuous improvement initiatives.
• Business, functional, and non-functional requirements documentation.
• Process maps, workflows, use cases, and user stories.
• Requirements traceability matrix and change tracking.
• Stakeholder workshop facilitation and meeting documentation.
• Business validation and approval documentation.
• Support for system testing, user acceptance testing, and defect resolution.

Skills

Business analysis

Stakeholder facilitation

Requirements management

Process modeling

User stories

UAT support

Traceability

Education

Bachelor's degree

CBAP

PMI-PBA

Tools

ServiceNow

Job description

Dexian is seeking a Senior Business Analyst to lead elicitation, analyze enterprise processes, and produce detailed requirements for ServiceNow implementations in a Tallahassee, FL on-site setting.

You will facilitate workshops, maintain traceability, support testing and training, and collaborate with business and technical stakeholders to deliver measurable improvements within a contract through August 2027.