ServiceNow HRSD Solutions Lead

Deloitte France; McLean (VA); On-site; USD 141,000 - 278,000; Full time

Job summary

Deloitte is seeking a ServiceNow HRSD Manager to lead the design and deployment of HRSD solutions. You will partner with functional and technical teams to gather requirements, plan sprints, and shape architecture for Employee Service Portal, Knowledge Management, and Case Management capabilities.

The role emphasizes leadership, clear communication, and delivering high-quality work. Travel up to 50% is expected; sponsorship may be available for qualified candidates.

Qualifications

• Bachelor's degree or equivalent experience
• 6+ years of experience implementing or optimizing ServiceNow HRSD solutions
• 3+ years of experience in the delivery and implementation of at least one ServiceNow HRSD core module
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited sponsorship may be available

Responsibilities

• Leading the design and implementation of ServiceNow HRSD solutions using Deloitte's agile deployment methodology
• Collaborating with functional and technical teams to facilitate requirements gathering, sprint design sessions, and solution planning for ServiceNow HRSD applications
• Developing implementation plans for HRSD deployments, including milestones, scope, budget, and high-level solution architecture
• Creating user journeys and user stories to support the design and configuration of Employee Service Portal, Knowledge Management, and Case Management capabilities
• Overseeing solution delivery activities, including workshops, testing, defect resolution, and deployment support.
• Managing project workstreams by coordinating with cross-functional stakeholders, tracking progress against timelines, and identifying and mitigating delivery risks early

Job description

Deloitte is seeking a ServiceNow HRSD Manager to lead the design and deployment of HRSD solutions. You will partner with functional and technical teams to gather requirements, plan sprints, and shape architecture for Employee Service Portal, Knowledge Management, and Case Management capabilities.

The role emphasizes leadership, clear communication, and delivering high-quality work. Travel up to 50% is expected; sponsorship may be available for qualified candidates.