ServiceNow HRSD (Human Resources Service Delivery) Architect

Hays; Town of Texas (WI); Remote; USD 74,000 - 127,000; Full time

Job summary

A leading staffing and recruiting company is seeking a skilled ServiceNow HRSD Architect to enhance HR workflows and case management within the ServiceNow platform. This remote position calls for an experienced candidate with in-depth technical knowledge and proven ability to implement best practices. Responsibilities include leading end-to-end service delivery and troubleshooting complex issues, ideal for an individual with strong analytical and communication skills.

Benefits

401(k)

Medical insurance

Vision insurance

Tuition assistance

Disability insurance

Paid paternity leave

Pension plan

Paid maternity leave

Qualifications

• 5+ years of experience as a ServiceNow Architect.
• Deep knowledge of HR processes and case management within ServiceNow.
• ServiceNow Certified Technical Architect.

Responsibilities

• Lead design, development, and implementation of ServiceNow HRSD solutions.
• Customize HRSD Modules and provide solution guidance.
• Prepare technical specifications and design documents.

Skills

Analytical skills

Problem-solving

Communication

Education

Bachelor’s degree in computer science, IT, or related field

Tools

ServiceNow

REST/SOAP

Glide API

Job description

ServiceNow HRSD (Human Resources Service Delivery) Architect

ServiceNow HRSD (Human Resources Service Delivery) Architect

Job Title: ServiceNow HRSD (Human Resources Service Delivery) Architect

Location: Remote

Job Responsibilities:

Capgemini is seeking a skilled ServiceNow Human Resources Service Delivery (HRSD) Architect to architect, develop and implement the HRSD module within the ServiceNow Platform. This position focuses on HR workflows, case management, and employee service centers. The ideal candidate will demonstrate their in-depth technical knowledge of the ServiceNow platform by working hand-in-hand with our customers to ensure that the solution implemented meets best in class technical and practical standards.

Key Responsibilities:

· Leading the design, development and implementation of end-to-end ServiceNow HRSD solutions

· Design, development & implementation, Customization and Maintenance of HRSD Modules such as HR Service Configuration, HR Criteria, Catalog Item, Security Configurations, Assignment Rules, country-based notifications etc.

· Developing custom applications, workflows, UI policies, Business Rules, and UI Builder interfaces within ServiceNow.

· Provide solution guidance and facilitate discovery, design, and implementation sessions.

· Diagnose and resolve complex platform issues, ensuring optimal performance.

· Prepare technical specifications, design documents, and configuration guides.

· Troubleshoot and resolve issues related to event ingestion and alert generation.

· Provide knowledge transfer and training to client internal teams.

Required Skills and Experience

· Bachelor’s degree in computer science, IT, or a related field.

· 5+ years of experience as a ServiceNow Architect

· Deep knowledge of HR processes, case management, and knowledge management within ServiceNow.

· ServiceNow Certified Technical Architect

· ServiceNow Certified Application Developer

· ServiceNow Human Resources Certified Implementation Specialist

· Experience with REST/SOAP, Glide API integrations and Flow Designer within ServiceNow.

· Strong analytical, problem-solving, and communication skills.

Preferred Qualifications:

· Experience with Agile/Scrum methodologies.

· Familiarity with CMDB configuration and data management.

· Knowledge of ServiceNow performance tuning and optimization practices.

· External Client consulting experience highly preferred

· Experience working in an Agile development environment is strongly preferred

· Experience leading and directing multiple projects simultaneously.

Thanks & Regards

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

401(k)

Medical insurance

Vision insurance

Tuition assistance

Disability insurance

Paid paternity leave

Pension plan

Paid maternity leave

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