ServiceNow HR Solutions Analyst | Agile & Scrum Leader

State of North Carolina

Raleigh (NC)

On-site

USD 71,000 - 94,000

Full time

12 days ago

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Job summary

The North Carolina Department of Revenue is recruiting a ServiceNow Support Analyst. This role defines and documents requirements for HR services on ServiceNow and Hyland OnBase, using agile methodology.

You will analyze business objectives, develop functional requirements, and craft design and testing artifacts with precision. Collaborating with HR staff and cross‑divisional teams, you will deliver accurate, detailed documents and support agile processes, including backlog grooming and sprint

Qualifications

Bachelor’s degree or equivalent combination with IT-related experience.
Experience in business consultation, process improvement, or requirements gathering in IT.
Experience as a Scrum Master in software development and agile environments.

Responsibilities

Define and document requirements and solution designs for HR services on ServiceNow and OnBase.
Perform business objective analysis, functional requirements, and testing artifacts.
Collaborate with HR staff and cross-divisional teams to gather needs and ensure quality.
Lead meetings to solicit requirements and manage backlogs and planning sessions.