ServiceNow Functional Lead - Federal Programs & Change

Accenture PLC; Chantilly (VA); On-site; USD 108,000 - 203,000; Full time

Job summary

Accenture Federal Services is seeking a ServiceNow Functional Lead to guide the collection, analysis and documentation of current and future business processes. You will drive functional design, engage business and technical stakeholders, and ensure successful change management and adoption across projects.

The role requires leadership of a small team of analysts and proven experience in delivering IT projects with ServiceNow. A TS/SCI clearance is required where applicable.

Qualifications

• 5 years of relevant experience leading ServiceNow implementations.
• Experience overseeing planning, execution, and delivery of IT projects.
• Experience leading a small team of business analysts.

Responsibilities

• Day-to-day management of the functional ServiceNow designers and change management team.
• Lead requirement activities and functional design efforts.
• Collaborate with business and technical stakeholders to document product requirements and use cases.

Skills

ServiceNow

IT project management

Team leadership

Tools

ServiceNow

Job description

Accenture Federal Services is seeking a ServiceNow Functional Lead to guide the collection, analysis and documentation of current and future business processes. You will drive functional design, engage business and technical stakeholders, and ensure successful change management and adoption across projects.

The role requires leadership of a small team of analysts and proven experience in delivering IT projects with ServiceNow. A TS/SCI clearance is required where applicable.