ServiceNow Enterprise Architect

Harvey Nash; Frankfort (KY); Remote; USD 130,000 - 160,000; Full time

Job summary

Harvey Nash is looking for a remote IT Architect with expertise in ServiceNow to lead requirements gathering and implement ITSM solutions. The ideal candidate will possess advanced configuration skills, along with a Bachelor's degree and significant IT experience. This position offers the flexibility of remote work with the possibility of occasional on-site visits in Frankfort, KY.

Qualifications

• Five years of advanced administration on an ITSM platform.
• Ten years of professional IT experience.
• Professional consulting experience preferred.

Responsibilities

• Lead requirements gathering workshops for ITSM design.
• Design data models and architectures for solutions.
• Maintain knowledge of latest ServiceNow features.

Skills

Effective verbal and written communication skills

Scripting and tool configuration

Ability to understand user requirements

Interfacing with customer stakeholders

Consultation on complex business processes

Architecting & configuring automated workflows

Education

Bachelor's degree in Computer Science, Engineering, or related fields

Job description

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This position will not be required to be on-site in Frankfort, KY, will be working remote, although planned on-site visits may occur.

Provide subject matter expertise in the design, configuration and implementation of the following capabilities within current ITSM platform:

ITSM, CSM, FSM, IRM, ITOM (CMDB & Service Mapping), SAM (Software Asset Management), HAM (Hardware Asset Management), Service Portal, and others.

· Lead requirements gathering workshops to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution

· Research and evaluate technical solutions to make informed recommendations on the most appropriate, efficient and cost-effective solution based on the customer requirements and the statement of work

· Designs data model and architecture required to implement solution using technology specific best practices and standards.

· Provide technical guidance and serve as an escalation point for the development team

· Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.

· Produces and maintains detailed knowledge transfer documentation including design specs, maintenance, troubleshooting, deployment, technical notes, and testing, etc.

· Proactively maintain knowledge and understanding of the latest ServiceNow features and product offerings

· Perform and participate in product roadmap planning

· Identify trends across customer implementations to improve future implementations

· Driving continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes.

Successful candidates should possess the following skills, with preference given to the items so marked.

• Effective verbal and written communication skills are vital to success in the role.
• Operate in a fast-paced environment where you will be responsible for supporting multiple customer projects in parallel.
• Ability to understand and translate user requirements into technical best practice solutions that align with customer expectations.
• Comfortable interfacing with all levels of customer stakeholders
• Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
• Experience should include scripting, tool configuration (to include Client Scripting, Script Includes, Business Rules, UI Policies & ACL’s), design work, technical configuration, and deployment.
• Specifically, candidates shall possess the skill to configure on an ITSM platform including the creation and/or customization of the core applications such as Workflow Editor/ Flow Designer, Incident, Problem, Change, Knowledge, Service Catalog and Portal.
• Emphasis on architecting & configuring automated workflows thru the use of Workflow Editor/ Flow Designer.
• We are seeking the ability to identify layout, design, and presentation, as well as the technical capabilities of configuring in order to improve the ease of use for our customers.
• Bachelor’s degree in Computer Science, Engineering, or other related fields or equivalent professional experience
• Five years of advanced administration, configuration, and development experience on an ITSM platform
• Ten years of professional IT experience
• Professional consulting experience preferred
• ServiceNow Certified Administrator preferred (Current Release) *

Current ServiceNow Certified Implementation Specialist preferred (Current Release)*

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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