ServiceNow Engineer I

Tempus AI; Chicago (IL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Benefits package including incentive/2

Restricted stock units (RSUs)

Medical and other benefits

Job summary

Tempus AI is seeking an aspiring ServiceNow professional to join our team in Chicago. You will administer and develop on the ServiceNow platform, focusing on ITSM and HRSD while aligning with IT and business stakeholders.

You will work closely with cross-functional teams to implement out-of-the-box solutions, troubleshoot platform issues, and contribute to automation and testing efforts using ATF and Flow Designer.

Qualifications

• 1–2 years of hands-on ServiceNow experience as an administrator or junior developer.
• Solid understanding of ServiceNow architecture, data structures, and core ITSM modules.
• Basic to intermediate knowledge of JavaScript, HTML, and CSS.
• Familiarity with Flow Designer, IntegrationHub, and ATF.
• Strong collaboration and communication skills with cross-functional teams.

Responsibilities

• Configure and customize core ServiceNow applications, including ITSM and HRSD, using Flow Designer, Business Rules, Client Scripts, and UI Policies.
• Analyze business requirements and user stories to deliver simple, out-of-the-box solutions and minimize scope creep.
• Partner with Technology and Business teams, troubleshoot incidents, resolve platform bugs, and document for front-line agents.
• Build and maintain the Automated Test Framework (ATF) to support upgrades and deployments.
• Maintain and troubleshoot REST/SOAP integrations with third-party tools.
• Participate in Scrum/Agile ceremonies and communicate project status and blockers.

Skills

ServiceNow

ITSM

JavaScript

HTML/CSS

Flow Designer

ATF

REST/SOAP

Education

CSA (ServiceNow Certified System Administrator)

CAD progress (preferred)

Tools

IntegrationHub

ATF

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. In this role, you will be responsible for leading development and maintenance of ServiceNow and a key stakeholder in its architecture. You must be a team-oriented individual, with proven ability to execute both collaboratively and independently. You will work closely with Technology and Business teams to develop and enhance ServiceNow capabilities.

What You’ll Do

• Configure and customize core ServiceNow applications, including IT Service Management (ITSM) and Human Resource Service Delivery (HRSD), utilizing Flow Designer, Business Rules, Client Scripts, and UI Policies.
• Analyze business requirements and user stories to deliver the simplest, most effective "Out of the Box" (OOTB) solutions, avoiding unnecessary customization or scope creep.
• Act as a reliable technical partner to the cross-functional teams, troubleshooting incidents, resolving platform bugs, and proactively creating documentation to support front-line agents.
• Build and maintain the Automated Test Framework (ATF) to ensure platform stability during upgrades and deployments.
• Maintain and troubleshoot platform integrations (REST/SOAP APIs) with third-party vendors and tools.
• Actively participate in Scrum/Agile ceremonies (Daily Standups, Sprint Planning, Peer Reviews) and proactively communicate project status, blockers, and technical findings.

Required Qualifications

• 1 - 2 years of hands-on experience working with the ServiceNow platform as an administrator or junior developer.
• Technical Skills:
• Solid understanding of ServiceNow architecture, data structures, and core ITSM modules.
• Basic to intermediate knowledge of JavaScript, HTML, and CSS.
• Familiarity with ServiceNow Flow Designer, IntegrationHub, and ATF.
• Soft Skills:
• Excellent collaborative skills with a service-oriented mindset.
• A positive, solution-oriented attitude toward learning new tools, technologies, and evolving processes.
• Clear, concise, and professional communication skills (both written and verbal) for interacting with technical teams and stakeholders.
• Ability to take ownership of tasks, raise questions early when requirements are
• unclear, and actively participate in technical discussions.

Preferred Qualifications

• 2+ years of hands-on experience working with the ServiceNow platform
• Certifications:
• ServiceNow Certified System Administrator (CSA) is highly preferred
• Progress toward Certified Application Developer (CAD) is a plus.

The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.