ServiceNow Developer

Dillard's,-Inc; Little Rock (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

Dillard's Inc. is seeking an experienced ServiceNow Developer to build and maintain ITSM and custom-scoped applications.

This role sits on our Software Integration and Administration team in Little Rock, requiring on-site work, CAD certification, 3+ years, and hands-on experience with Workflow Studio, IntegrationHub, and MID Servers to deliver stable, scalable solutions.

Qualifications

• Authorization to work in the United States without sponsorship.
• On-site work at Little Rock HQ.
• ServiceNow CAD certification.
• Three or more years of hands-on ServiceNow development experience.
• Experience with Workflow Studio and IntegrationHub.
• MID Server integration experience.
• Strong ServiceNow data model and CMDB knowledge.
• Analytical and problem-solving abilities.
• Excellent oral and interpersonal communication skills.
• Proficient in scripting and automation.
• Experience using AI-assisted development tools.

Responsibilities

• Develop and configure ServiceNow solutions (workflows, scripting, integrations, UI, and extensions).
• Ensure platform stability, performance, and upgrade-readiness using best practices.
• Deliver production-ready solutions and balance declarative with programmatic development.
• Architect and automate business processes while coordinating with the team.
• Build strong relationships with vendors and clients to meet quality standards.
• Write and maintain high-quality code that remains stable through upgrades.
• Proactively identify solutions to IT issues impacting the business.
• Translate business goals into technical requirements bridging infrastructure and end-users.
• Participate in an on-call rotation.

Job description

We are seeking an experienced ServiceNow Developer to build and maintain solutions across IT Service Management (ITSM) and custom-scoped applications.

THE TEAM

This role is on our Software Integration and Administration team, which consists of closely-knit team members who value diverse skills, experiences, and perspectives. Our team is constantly evolving, requiring a high degree of adaptability and initiative. We foster a collaborative environment where you’ll receive the support you need to master new technologies, grow your skill set, and contribute to our collective success.

WHAT YOU WILL DO

The responsibilities below represent the core functions of the role and are not an exhaustive list of all duties.

• Develop and configure ServiceNow solutions (workflows, scripting, integrations, UI, and extensions).
• Ensure platform stability, performance, and upgrade-readiness using best practices.
• Deliver production-ready solutions and balance declarative with programmatic development.
• Architect and automate business processes while identifying needs through team coordination.
• Build strong relationships with vendors and clients to meet quality standards.
• Write and maintain high-quality code that remains stable through upgrades.
• Proactively identify solutions to business-impacting IT issues.
• Translate business goals into technical requirements while acting as a bridge between infrastructure teams and end-users.
• Participate in an on-call rotation.

THE "MUST-HAVES"

• Authorization to work in the United States without sponsorship
• Ability to work onsite at Corporate Headquarters in Little Rock, AR
• ServiceNow Certified Application Developer (CAD) certification
• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Three or more years of hands-on ServiceNow development experience
• Experience with Workflow Studio and IntegrationHub
• Hands-on integration experience using MID Servers
• Strong understanding of the ServiceNow data model and CMDB concepts
• Analytical and problem-solving abilities
• Excellent oral and interpersonal communication skills
• Proficient in scripting and automation, with strong system analysis and client-solution skills
• Experience leveraging AI-assisted development tools to accelerate coding, troubleshooting, and platform configuration

THE "NICE-TO-HAVES"

• Skilled at working within a team-oriented, collaborative environment
• Familiarity with ServiceNow App Engine Studio (AES)
• Strong technical documentation skills

Location & Hours: This is a full-time, on-site position located at our Little Rock, Arkansas headquarters. A high level of attendance is required as an essential function of this position.

No immigration sponsorship (ex. H-1B, TN, STEM OPT) is available for this position