ServiceNow Architect

Leidos; Camp Springs (MD); On-site; USD 108,000 - 195,000; Full time

Job summary

Leidos is seeking an experienced ServiceNow Architect to lead modernization efforts for ITSM in the Air Force District of Washington (AFDW) and the Department of the Air Force. You will be the technical authority for the ServiceNow platform, designing, governing, and scaling enterprise solutions that improve operational efficiency, security, and compliance across large, mission-critical environments.

You will guide development, integration, and governance of ServiceNow with a focus on TPSM,

Qualifications

• Bachelor's degree required, advanced degrees considered.
• Active DoD Secret clearance is required.
• Strong ServiceNow development and security architecture background.
• Experience with TPSM modules and data modeling (CSDM).
• Familiarity with API frameworks and integrations in ServiceNow.

Responsibilities

• Design, govern, and scale ServiceNow solutions for ITSM modernization.
• Lead architecture discussions and liaise with business and IT teams.
• Migrate and implement changes in production environments.
• Collaborate with distributed development teams to deliver automation.
• Ensure security, compliance, and governance across the platform.

Skills

ServiceNow development

Security architecture

Cloud engineering

APIs

CSDM

Now AI integration

Team leadership

Client communication

Education

Bachelor's degree

Master's degree

Tools

ServiceNow Platform

Now Assist

ITIL

Job description

Description

Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and health industries. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Job Description

We are seeking an experienced **_ServiceNow Architect_** to join our Strategic Operations Project Team that is chartered to transition AFDW ITSM BMC Helix to ServiceNow. The ServiceNow Architect plays a vital, strategic role in advancing the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the broader Department of the Air Force (DAF). As the technical authority for the ServiceNow platform, you will serve as the linchpin for transforming legacy IT operations into a modern, automated, and secure enterprise service delivery model. By designing, governing, and scaling business-aligned platform solutions, this role directly enhances AFDW and DAF operational efficiency, reduces capability delivery timelines, and ensures that IT infrastructure remains secure, resilient, and fully aligned with global warfighting and mission‑support objectives.

The Challenge

• Designs, governs, and implements scalable, secure, and business‑aligned solutions on the ServiceNow platform, ensuring operational efficiency and strategic alignment across IT and business workflows.
• Designing, engineering and configuring ServiceNow to automate internal information Technology Infrastructure Library (ITIL) processes.
• Assist with technical design, documentation, and migration of changes to production environments.
• Architects, develops, integrates, and implements ServiceNow solutions.
• Designs, codes, debug, documents, deploys and maintains solutions in a highly efficient and effective manner.
• Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives.
• Reviews and apply requirements from external and internal teams and align into ServiceNow development.
• Partners closely with the business and IT teams gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.

What Sets You Apart

• Requires a Bachelors degree and 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience additional years of experience will be accepted in lieu of a degree.
• Must have an active DoD Secret clearance.
• A strong background of ServiceNow development and experienced in the design and implementation of ServiceNow security architecture.
• Certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist, ITIL Foundation, and optionally Enterprise Architecture or advanced ServiceNow certifications.
• ServiceNow platform engineering (cloud) with TPSM Modules including Service Request, Incident, Problem, Change, and Configuration Management and security / regulatory disciplines.
• An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
• Experience of significant cloud hosted Service Now implementations which span TPSM and security / regulatory disciplines.
• Experienced in Common Service Data Model (CSDM) for structuring database mappings.
• Experience in designing Application Programming Interface (API) frameworks to move data into and out of ServiceNow.
• Knowledge of AI integration within ServiceNow, including Now Assist and AI Agents.
• Experience with optimizing ServiceNow table structures and data models.
• Proven experience in large‑scale ServiceNow implementations and platform governance.

You Might Also Have

• Master’s degree in IT or a related field.
• Certified Application Developer.
• ITIL v4 Foundations Certification.
• BMC Helix or BMC Remedy experience.

Pay Range

Pay Range $107,900.00 - $195,050.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.