ServiceNow Engineer

Leidos; Gun Plain Charter Township (MI); Hybrid; USD 108,000 - 195,000; Full time

Job summary

Leidos is seeking a ServiceNow Engineer to support the U.S. Air Force Cloud One ACSS program. This hybrid role requires occasional onsite work, with preferred proximity to Hanscom AFB, MA but open to United States locations.

You will build and maintain Service Catalog items, write business rules, UI policies and client scripts, design PAD workflows, and configure workspaces. Strong collaboration, security practices, and DevSecOps excellence are essential, with engagement across multiple teams.

Qualifications

• U.S. citizenship and secret clearance required.
• Minimum bachelor’s degree with 8+ years of experience; master’s degree with 6+ years may substitute.
• Experience with ServiceNow implementations and CSA certification.
• Experience with DevSecOps and Agile methods (Scrum/Kanban).
• Strong communication and stakeholder engagement skills.
• Ability to work in a fast-paced, mission-driven environment.

Responsibilities

• Develop and maintain Service Catalog items and flow-based order guides.
• Implement and maintain Business Rules, Client Scripts, UI Policies, and Data Policies.
• Design and update PAD workflows and Playbooks for customer use.
• Configure Configurable Workspaces for ITSM agents and CSRs.
• Manage user roles, groups, and ACLs for data security.
• Refine forms, views, fields, and notification templates.
• Create standard reports and dashboards, and set up automated tracking.
• Participate in unit testing and peer reviews before production.

Skills

Secret clearance

US citizenship

Excellent communication

Stakeholder engagement

Fast-paced environment

Education

Bachelor’s degree in a related field

Master’s degree in a related field

Tools

ServiceNow

PAD/workflows

Flow Designer

UI Policies

Job description

Description

Leidos is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program. This is an exciting opportunity to support one of the Department of Defense's largest multi-cloud environments, helping modernize enterprise cloud services while improving mission resiliency, security, and cost effectiveness for the U.S. Air Force.

Location

This position will be hybrid remote. Candidates will be required to work onsite as needed. Preferred candidates will be located near Hanscom AFB (Boston, MA).

Primary Responsibilities

• Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Core Configuration: Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
• CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks.
• Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.
• Access & Security: Manage user roles, group memberships, and configure Access Control Lists (ACLs) to secure data.
• Platform Maintenance: Update and refine existing forms, views, fields, and notification templates based on daily business requests.
• Reporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.
• Testing & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment.

Minimum Qualifications

• Bachelor’s and 8+ years or more of experience; Master’s and 6+ years or more of experience. Additional experience may be accepted in lieu of degree.
• Secret clearance required to maintain employment
• US citizenship required
• Certifications: CompTIA Security+ or equivalent (IAT-2)
• Excellent facilitation, communication, and stakeholder engagement skills
• Ability to work in a fast-paced, mission-driven environment
• Strong documentation, communication, and cross-functional collaboration skills
• Familiarity with DevSecOps principles and practices.
• Familiarity with Agile methodologies such as Scrum and/or Kanban.
• Excellent customer service skills, with experience working in a customer-facing position
• Experience with ServiceNow implementations
• ServiceNow certification(s): CSA

Preferred Qualifications

• Experience with USAF Cloud One or Platform 1
• ServiceNow certification(s): CAD, CIS-ITSM, and CIS-CSM

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting

October 26, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $107,900.00 - $195,050.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.