ServiceNow Engineer

Leidos Inc; Bedford (MA); Hybrid; USD 94,000 - 157,000; Full time

Benefits offered by this job

Health and Wellness programs

Competitive compensation

Retirement

Job summary

Leidos is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program. This hybrid remote role requires on-site work as needed, with preference for candidates near Hanscom AFB, Boston, MA.

You will develop catalogs, configure workflows, and secure data while supporting mission-critical cloud services. Responsibilities include designing and updating PAD workflows, configuring workspaces for ITSM agents and CSRs, and building reports

Qualifications

• Bachelor's degree required with 4+ years of experience; Master's degree with 2+ years acceptable.
• Secret security clearance required to maintain employment.
• US citizenship required.
• Certifications: CompTIA Security+ or equivalent (IAT-2).
• Experience with ServiceNow implementations.

Responsibilities

• Catalog Development: Build, maintain, and optimize Service Catalog items and related artifacts.
• Core Configuration: Create and manage Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies.
• CSM Playbooks: Design and update PAD workflows and customer-facing Playbooks.
• Workspace Configuration: Configure Workspaces for ITSM agents and CSRs.
• Access & Security: Manage user roles, groups, and ACLs to secure data.
• Platform Maintenance: Update forms, views, fields, and notification templates.
• Reporting & Dashboards: Create reports and dashboards, with automated scheduling.
• Testing & Quality: Conduct unit testing and participate in code reviews.

Job description

Description

Leidos is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program. This is an exciting opportunity to support one of the Department of Defense's largest multi-cloud environments, helping modernize enterprise cloud services while improving mission resiliency, security, and cost effectiveness for the U.S. Air Force.

Location

This position will be hybrid remote. Candidates will be required to work onsite as needed. Preferred candidates will be located near Hanscom AFB (Boston, MA).

Primary Responsibilities

• Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.


• Core Configuration: Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.


• CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks.


• Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.


• Access & Security: Manage user roles, group memberships, and configure Access Control Lists (ACLs) to secure data.


• Platform Maintenance: Update and refine existing forms, views, fields, and notification templates based on daily business requests.


• Reporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.


• Testing & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment.

Minimum Qualifications

• Bachelor's and four 4+ years or more of experience; Master's and 2+ years or more of experience. Additional experience may be accepted in lieu of degree.


• Secret clearance required to maintain employment


• US citizenship required


• Certifications: CompTIA Security+ or equivalent (IAT-2)


• Excellent facilitation, communication, and stakeholder engagement skills


• Ability to work in a fast-paced, mission-driven environment


• Strong documentation, communication, and cross-functional collaboration skills


• Familiarity with DevSecOps principles and practices.


• Familiarity with Agile methodologies such as Scrum and/or Kanban.


• Excellent customer service skills, with experience working in a customer-facing position


• Experience with ServiceNow implementations


• ServiceNow certification(s): CSA

Preferred Qualifications

• Experience with USAF Cloud One or Platform 1


• ServiceNow certification(s): CAD, CIS-ITSM, and CIS-CSM

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

August 4, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• Competitive compensation


• Health and Wellness programs


• Income Protection


• Paid Leave


• Retirement

More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.